Hannah Sedory
Starkville,MS
Summary
Committed to providing outstanding customer service and maximizing sales as well as maintaining clean workspace. Focused on team support, cleanliness, and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards. Well versed in helping customers in any area find what they are looking for.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trainer/Sales Associate
Hotworx 24, Infrared Fitness Studio
Cordova, TN
04.2024 - Current
- Resolved any issues raised by participants during the training session in a timely manner.
- Recommended changes or improvements in existing training processes as needed.
- Maintained up-to-date knowledge of industry trends and best practices.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed promotional strategies to increase sales volume.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Barista
Carrington Coffee House
Lakeland, TN
10.2023 - Current
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Created promotional displays for advertising special events or promotions at the cafe.
- Adhered to health department regulations concerning sanitation standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Monitored inventory levels of supplies and restocked when necessary.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ground beans for espresso shots according to individual customer specifications.
- Placed orders with suppliers for delivery of products required for daily operations.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Stocked shelves with ingredients needed to make coffee drinks.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Volunteer
Humane Society of Memphis
Memphis, TN
01.2019 - Current
- Provided assistance to staff in the daily operations of the organization.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Participated in adoption events by helping potential adopters select an animal and answering questions about pet care.
- Answered telephone inquiries regarding available pets and other services provided by the shelter.
- Educated visitors about responsible pet ownership through presentations and conversations at public outreach events.
- Provided care for animals by feeding, cleaning cages, walking dogs, and providing companionship.
- Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
- Maintained animal shelter by cleaning and disinfecting kennels, cages and equipment, washing dishes and laundry, taking out garbage and performing custodial duties.
- Walked animals in assigned area to complete daily enrichment.
- Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
- Cleaned kennel and offices areas by mopping, sweeping, and sterilizing equipment.
- Prepared and distributed animal enrichment toys and activities.
- Educated children about nature conservation and outdoor living skills such as building shelters or starting fires safely.
Team Member
Dipsticle Gelato Cafe
Cordova, TN
03.2022 - 08.2023
- Organized inventory shelves for easy access and maintenance of stock levels.
- Greeted customers upon entering the store with friendly demeanor.
- Operated cash registers to process payments from customers.
- Identified opportunities for process improvements within the department.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
- Attended events and set up tables at these events to sell products.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Rotated stock as needed to keep freshness intact.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
Education
High School Diploma -
Arlington High School
Arlington, TN05-2024
Skills
- Payment Processing
- Inventory Control
- Order Processing
- Upselling
- Customer Needs Assessment
- Promotional support
- Product Sales
- Reliable and punctual
- Goal-Oriented
- Cash Handling
- Store Opening and Closing
- Cash Register Operation
- Retail Store Operations
- Problem-solving skills
- CPR/First Aid Certification
- Sales Strategies
Certification
- CPR Certified
- AED Certified
- First Aid Certified
- OSHA 10 Certified
References
References available upon request.
Timeline
Trainer/Sales Associate
Hotworx 24, Infrared Fitness Studio
04.2024 - Current
Barista
Carrington Coffee House
10.2023 - Current
Team Member
Dipsticle Gelato Cafe
03.2022 - 08.2023
Volunteer
Humane Society of Memphis
01.2019 - Current
High School Diploma -
Arlington High School
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