Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Shafer

Warren,OH

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

10
10
years of professional experience

Work History

Horseback Riding Instructor

Champion Equine LLC
01.2018 - Current
  • Promoted responsible horse care by educating students on proper grooming techniques and equipment maintenance.
  • Ensured rider success by providing thorough instruction on proper riding form, equipment usage, and horse handling techniques.
  • Improved student horsemanship skills through personalized instruction and hands-on demonstrations.
  • Coordinated group activities such as trail rides or competitions, fostering camaraderie among students of various skill levels.
  • Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
  • Maximized student potential by setting achievable goals and continuously monitoring progress throughout each session.
  • Adapted lesson plans according to weather conditions or facility limitations, ensuring productive use of available resources and time slots.
  • Cleaned and maintained facility with 40+ horses and adhered to veterinary visit schedule, feeding routines, and cleaning practices.
  • Delivered exceptional customer service to parents and riders, leading to high satisfaction rates among clientele.
  • Expanded program offerings based on market demand, resulting in increased revenue for the riding facility.
  • Developed strong relationships with clients, resulting in repeat bookings and positive word-of-mouth referrals.

Office Manager

Northeast Express Service Inc
10.2017 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

Banker

Citizens Bank
01.2017 - 10.2017
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Opened, closed, and updated accounts for customers.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Balanced teller drawers and ATM cash.

Barn Manager

Ankat Training
04.2015 - 01.2017
  • Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
  • Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
  • Monitored overall health and well-being of multiple horses, paying attention to signs of concern.
  • Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls and pens.
  • Instructed group and private riding lessons for beginner and intermediate students, boosting overall revenue.

Education

No Degree - Accounting

Strayer University

High School Diploma -

Champion High School
Warren, OH
05-2014

Skills

  • Client relationship building
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Billing
  • Scheduling and calendar management
  • Payroll processing
  • Bookkeeping
  • Human resources
  • Conflict management

Timeline

Horseback Riding Instructor

Champion Equine LLC
01.2018 - Current

Office Manager

Northeast Express Service Inc
10.2017 - Current

Banker

Citizens Bank
01.2017 - 10.2017

Barn Manager

Ankat Training
04.2015 - 01.2017

No Degree - Accounting

Strayer University

High School Diploma -

Champion High School

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Hannah Shafer