Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Volunteer Work
Timeline
Generic
HANNAH SHEFFIELD

HANNAH SHEFFIELD

Portland ,OR

Summary

Dynamic Executive Coach and former Executive Director at Chick-fil-A-Franchise, skilled in leadership and effective communication.

Overview

8
8
years of professional experience

Work History

Executive Coach & Associate Consultant

Pattern Talent
03.2025 - Current
  • Created individualized action plans for clients to help them reach their goals.
  • Drafted proposals outlining terms of engagement for prospective clients.
  • Provided clients with tailored orientations and training plans to meet business needs.

Client Success Manager

The Floor PDX
Portland , OR
01.2024 - 02.2025
  • Maintained comprehensive documentation of all customer interactions and transactions.
  • Assisted in onboarding new customers, ensuring a smooth transition into the platform.
  • Developed process improvements that enhanced the customer experience across all touchpoints.

Executive Director of Talent and Training

Chick-fil-A-Franchise
Clackamas, OR
09.2017 - 03.2022
  • Increased retention rate from 56% in 2017 to over 64% in 2020 by creating role clarity, and growth opportunities, aiding in establishing and communicating an employee values proposition, and focusing on building our culture around our core values.
  • Continually staffed and adapted training strategies that supported a sales growth of over 50% from 2017 to 2020.
  • Led a team to plan and implement all recruiting, interviewing, boarding, and training strategies, systems, and processes.
  • Tracked and reported on retention and team member satisfaction to fellow directors and owners.
  • Created content for and led a six-month leadership development class for rising leaders focusing on self-leadership and others' leadership.
  • Created and maintained all advancement processes in the business in a way that supports the needs of the business.

Education

Bachelor of Science - BS - Psychology

Liberty University

Skills

  • Microsoft Office Suite
  • Public speaking
  • Customer service excellence
  • Leadership skills
  • Effective communication
  • Problem solving
  • Onboarding and training processes

Accomplishments

  • Retention Improvement, Increased team retention by 8% in three years through strategic development.
  • Sales Support Success, Enhanced training strategies supporting over 50% sales growth from 2017 to 2020.
  • Leadership Development, Created a six-month leadership course for 30 emerging leaders annually.
  • Onboarding Efficiency, Improved onboarding efficiency by 25% through streamlined processes.

Volunteer Work

  • Lead Volunteer at With Love, a non-profit supporting the foster care community
  • Community Group leader at Bridgetown Church
  • Mom to two littles

Timeline

Executive Coach & Associate Consultant

Pattern Talent
03.2025 - Current

Client Success Manager

The Floor PDX
01.2024 - 02.2025

Executive Director of Talent and Training

Chick-fil-A-Franchise
09.2017 - 03.2022

Bachelor of Science - BS - Psychology

Liberty University

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