Hannah Sheffield (Barfield)
Marianna
Summary
Passionate about enhancing beauty and wellness through comprehensive skincare routines. Known for productive and efficient task completion with a focus on client satisfaction. Skilled in facial treatments, skin analysis, and product recommendation to address diverse skin concerns. Excel in communication, empathy, and time management to provide exceptional customer service and foster lasting relationships.
Overview
6
6
years of professional experience
Work History
Shift Manager
Hungry Howies Pizza & Subs
Marianna
04.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
Spa Associate
Hand And Stone Massage And Spa
Panama City Beach
11.2024 - 02.2025
- Ensured that all areas are cleaned and properly stocked prior to opening and closing shifts.
- Delivered excellent customer service at all times while interacting with guests.
- Greeted guests upon arrival and determined their needs.
- Performed receptionist functions such as appointment scheduling.
- Provided detailed information on spa services and packages.
- Processed payments accurately according to company policies and procedures.
- Provided feedback on product lines and suggested new products based on client requests.
Retail Assistant Manager
Maurices, A Division Of Ascena Retail Group
Watertown
08.2019 - 03.2023
- Implemented quality control measures to uphold company standards.
- Developed relationships with customers by providing knowledgeable advice about products.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Esthetician
Mint Julep Salon and Spa
Watertown
03.2021 - 10.2021
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Conducted private client consultations.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Educated clients on proper skin care techniques according to individual needs.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
Education
Esthetics
Continental School of Beauty
Syracuse, NY03-2021
High School Diploma -
Marianna High School
Marianna, FL05-2017
Skills
- Skin analysis
- Facial treatments
- Sanitation practices
- Client education
- Customer service
- Team leadership
- Appointment scheduling
- Time management
- Social media marketing
- Sales strategies
- Customer relationship management
- Performance evaluation
- Product knowledge
- Sales goal achievement
References
References available upon request.
Timeline
Spa Associate
Hand And Stone Massage And Spa
11.2024 - 02.2025
Shift Manager
Hungry Howies Pizza & Subs
04.2023 - Current
Esthetician
Mint Julep Salon and Spa
03.2021 - 10.2021
Retail Assistant Manager
Maurices, A Division Of Ascena Retail Group
08.2019 - 03.2023
Esthetics
Continental School of Beauty
High School Diploma -
Marianna High School
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