Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Shirts

Bend

Summary

Hospitality professional with a strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess

Black Bear Diner
11.2023 - 06.2025
  • Greeted and seated guests promptly to enhance overall dining experience.
  • Managed waitlist efficiently, optimizing seating arrangements during peak hours.
  • Collaborated with servers to ensure smooth communication and timely service delivery.
  • Provided menus and informed guests about daily specials, enhancing customer engagement.
  • Assisted in training new team members on operational procedures and customer service standards.
  • Maintained cleanliness and organization of front-of-house areas to promote a welcoming environment.
  • Resolved guest concerns effectively to uphold restaurant's reputation for excellent service.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
  • Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.

Dairy Queen Crew Member

Dairy Queen
07.2022 - 11.2023
  • I’m trained in our chill area, drive thru window as well as taking orders. Working in chill involves making all of our ice cream products, and keeping everything stocked and clean. I’ve also been trained to make our dairy Queen ice cream cakes.
  • Assisted in training new crew members on operational procedures and customer interaction techniques.
  • Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
  • Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
  • Collaborated with team members to streamline order preparation, enhancing workflow efficiency.
  • Managed inventory levels, reducing waste through effective stock rotation practices.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.


Server/Cashier

Sleighbells gift shop
11.2021 - 12.2021
  • It’s a seasonal job I usually go back to every winter season, I served food/drinks, cleaned, and answered customer questions.

Education

High School Diploma -

Newberg High School
Newberg, OR
06-2025

Associate of Business Administration - Accounting And Finance

Portland Community College
Portland, OR
06-2026

Skills

  • Effective multitasking
  • Detail-oriented
  • Guest engagement
  • Cleanliness maintenance
  • Payment processing
  • Complaint handling
  • Staff training
  • Problem-solving
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Customer service expertise

Certification

Food Handler Certification

Timeline

Hostess

Black Bear Diner
11.2023 - 06.2025

Dairy Queen Crew Member

Dairy Queen
07.2022 - 11.2023

Server/Cashier

Sleighbells gift shop
11.2021 - 12.2021

High School Diploma -

Newberg High School

Associate of Business Administration - Accounting And Finance

Portland Community College

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