Hannah Sim
Los Angeles,CA
Summary
Experienced barista from Holy Grounds Coffee and Tea, well-versed with proper customer service and espresso machine usage. Partook in creating a welcoming atmosphere, enhancing team collaboration, and implementing eco-friendly practices, reducing waste significantly. Trained new staff, ensuring overall high-quality service and operational efficiency. Fluent in Korean, adept at cash handling and safe food practices, contributing to a positive and sustainable cafe environment.
Overview
2
2
years of professional experience
Work History
Barista
Holy Grounds Coffee and Tea
01.2023 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Created a welcoming atmosphere by greeting customers with a friendly demeanor and introduction.
- Contributed to a positive team environment through effective communication and collaboration.
- Cleaned/stocked counters, machines, utensils, and seating areas daily.
- Controlled lines and crowds with quick, efficient service.
- Maintained regular and consistent attendance, as well as punctuality.
- Cleaned and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Handled customer complaints professionally, resolving issues quickly to ensure customer satisfaction.
- Trained new employees with thoroughness and thoughtfulness.
- Created wide variety of hot and cold drinks, as well various food items such as sandwiches and salads.
- Collaborated with local bakeries to offer a wider selection of pastries that would complement new drinks and menu items.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within the cafe.
Education
Bachelor of Science - Psychobiology
University of California, Los Angeles
Los Angeles, CA06.2028
Skills
- Opening and closing duties
- Cash handling
- Cleanliness
- Exceptional customer service
- Espresso machine operation
- Safe food handling
- Menu memorization
- Able to speak Korean
Timeline
Barista
Holy Grounds Coffee and Tea
01.2023 - 09.2024
Bachelor of Science - Psychobiology
University of California, Los Angeles
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