Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Awards
Timeline
Generic

Hannah Simpkins

Franklinville,USA

Summary

I'm a results-driven candidate with advanced knowledge on multiple backgrounds, systems, social media platforms, and editing software. I have a proven track record of delivering exceptional service, especially with cultivating client/brand relationships. I'm organized, dependable, and have a strong ability to adapt and thrive in fast-paced environments with a positive attitude.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support Supervisor

Tropical Operations/Fast Wave
06.2016 - Current
  • Train and motivate technical support reps
  • Handle complaints and escalations
  • Assess the work of technical support reps and give feedback to maximize performance
  • Responsible for analyzing, troubleshooting, and evaluating technology issues
  • Database management
  • Audit client accounts
  • Review/negotiate, mediate, arbitrate client disputes
  • Review/approve authorized access to data systems
  • Evaluated staff performance regularly, providing constructive feedback aimed at continuous improvement in service delivery standards.
  • Career Progression: technical support rep 2016 - 2018, technical support team lead 2018 - 2020, technical support/IT supervisor 2020 - present

Investigative Internship

Office of the Gloucester County Prosecutor
06.2017
  • Exposure to criminal court proceedings, rotation between different units within the prosecutor's office, attendance at criminal justice lectures, assist with cases by performing various tasks under the supervision of Assistant Prosecutors
  • The program was designed to maximize cadet involvement with the criminal justice system in Gloucester County

Summer Internship

New Jersey State Police
07.2019
  • Participation in this residential education program provided exposure to many facets of police work and criminal justice
  • Upon graduating, I was recognized among the academy's top in the physical challenge for excelling far beyond most cadets

Education

Bachelor of Science - Interdisciplinary Studies in Psychology/Law Enforcement

Liberty University
Lynchburg, VA
08.2023

Associate Degree - Psychology

Salem Community College
Carneys Point, NJ
08.2019

Gloucester County Law Enforcement Program - Criminal Justice

Gloucester County Institute of Technology
Sewell, NJ
06.2020

Police Explorers - Law Enforcement and Fire & Emergency Services Training

Police Explorers Post # 329
Mantua, NJ
06.2020

Skills

  • Technical Support
  • Negotiation
  • Team Management
  • Database management
  • Criminal investigation
  • Data Analysis
  • Mediation
  • Arbitration of financial disputes
  • Fast Learner
  • Computer Skills
  • Multitasking and Organization
  • Attention to Detail
  • Client Relationships

Certification

  • New Jersey State Police Summer Internship: Participation in this residential education program provided exposure to many facets of police work and criminal justice.
  • Investigative Internship, Office of the Gloucester County Prosecutor: Exposure to criminal court proceedings, rotation between different units within the prosecutor's office.

Personal Information

Work Permit: Authorized to work in the US for any employer

Avid Reader and Writer

Awards

  • Deans List at Salem Community College (Students qualify for the dean's list by completing at least six college-level credits with a grade point average of 3.5 or higher, with no more than one developmental course and no grade below C).
  • Phi Theta Kappa, Honor Society (Recognizes and promotes academic achievement among students, provides opportunities for leadership training, encourages personal growth, and fosters fellowship among members and associates).

Timeline

Summer Internship

New Jersey State Police
07.2019

Investigative Internship

Office of the Gloucester County Prosecutor
06.2017

Technical Support Supervisor

Tropical Operations/Fast Wave
06.2016 - Current

Bachelor of Science - Interdisciplinary Studies in Psychology/Law Enforcement

Liberty University

Associate Degree - Psychology

Salem Community College

Gloucester County Law Enforcement Program - Criminal Justice

Gloucester County Institute of Technology

Police Explorers - Law Enforcement and Fire & Emergency Services Training

Police Explorers Post # 329
Hannah Simpkins