Hannah Simpson
Loganville,GA
Summary
Offering strong foundation in leadership and organizational skills, eager to learn and grow in this dynamic environment. Brings understanding of customer service principles and operational management, ready to adapt and acquire new knowledge.
Overview
6
6
years of professional experience
Work History
Hardgoods/Front End Operations Manager
Petal And Pond
04.2023 - Current
- Proactively identified potential issues within the department, taking swift action to address problems before they escalated.
- Maintained a clean, organized, and visually appealing shopping environment for customers.
- Increased transaction accuracy by implementing thorough cashier training initiatives.
- Developed strong working relationships with vendors, securing the best deals on supplies and equipment.
- Implemented regular inventory audits to ensure optimal stock levels were maintained at all times.
- Mentored new hires in company policies, procedures, and expectations to facilitate their integration into the team quickly and smoothly.
- Managed a team of cashiers, ensuring smooth workflow and optimal performance.
- Resolved customer complaints in a professional manner, fostering positive relationships between customers and the company.
- Coordinated with other departments to improve overall store efficiency and collaboration among teams.
- Consistently met or exceeded profit margins by effectively controlling expenses within the Hardgoods department.
- Collaborated with store management to develop successful sales strategies and promotional events.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Merchandising Manager
American Eagle Outfitters
03.2022 - 04.2023
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Increased sales by developing and implementing successful merchandising strategies.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Boosted customer satisfaction by analyzing customer data and optimizing product placement.
Lifeguard
Sweetwater Pools
04.2019 - 10.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Archer High School
Lawrenceville, GA05.2021
Skills
- Data-driven decision making
- Staff development
- Workflow optimization
- Analytical thinking
- Strong work ethic
- Excellent verbal communication skills
- Customer service
- Cash handling accuracy
- Attention to detail
Timeline
Hardgoods/Front End Operations Manager
Petal And Pond
04.2023 - Current
Merchandising Manager
American Eagle Outfitters
03.2022 - 04.2023
Lifeguard
Sweetwater Pools
04.2019 - 10.2019
High School Diploma -
Archer High School
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