Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hannah Sims

Hannah Sims

Associate
Denver,CO

Summary

I am an engaging and dedicated professional with extensive experience in business, customer service and non-profit industries. An adaptive team player with an upbeat, driven attitude and a proven knack for anticipating the needs of the clients and the teams that I work with internally. I am motivated to exceed customer satisfaction and excel at meeting opportunities head-on without hesitation. I take pride in work quality with high attention to detail and enjoy process optimization; I strive for efficiency in all things that I do. I am articulate, enthusiastic and intuitively supportive with a demonstrated passion for cultivating relationships and engaging with people.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Closing Associate

Land Title
12.2019 - Current
  • Proven track record of greeting customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing Land Title in a way that builds trust and a positive corporate image.
  • Skilled at maintaining direct relationships with assigned customers; taking full responsibility for customer satisfaction and loyalty.
  • Responsible for collecting property data, balance loan figures, resolve title defects and prepare real estate documents while providing a proactive approach to notifying customers of potential roadblocks or issues.
  • Tenacious at problem solving when roadblocks occur and assertive in utilizing all resources possible to investigate when solutions aren’t clear.
  • Confident in any boardroom situation in order to present Loan and Real Estate documents according to Land Title’s high standards; skilled at reading the room to anticipate all clients needs to provide an excellent closing experience.
  • Utilize a high level of attention to detail to proof loan and real estate documents for errors and missing information.
  • Perform Notarial duties by following the National Notary Association Guidelines.
  • Due to my passion in training new employees I was tasked as the office Trainer.

Nutrition Educator

Houston Food Bank
03.2018 - 08.2019
  • Taught Nutrition classes with the goal of empowering low-income participants to make healthy and affordable food choices.
  • Trained and mentored countless dietetic interns and volunteers
  • Responsible for training and managing Food pantries to implement Feeding America Healthy protocols
  • Fostered relationships with partner food pantries to reach nutrition promotion goals.
  • Responsible for training Kids Café partner sites to implement Nutrition activities and curriculums for after school programs.
  • Building and maintaining relationships with Kids Café partner sites.

Kids Café Outreach Supervisor

Houston Food Bank
03.2017 - 03.2018
  • Directed and motivated a team of Kids Café Outreach Specialist in the non-profit and child hunger setting.
  • Executed a new training initiative to improve skills and develop leaders from within.
  • Established and enforced and environment that fostered working collaboratively.
  • Empowered staff to be positive and transparent representatives in the community to build a strong network of partnerships.
  • Collaborated interdepartmentally and with Management to ensure success of the program.
  • Regularly attended community engagements to expand partnerships for Food Bank outreach programs.
  • Responsible for creating strategic plans and goals for the expansion of Kids Café program.
  • Collaborated with third party consultants to create a database of areas and opportunities for new partnerships Salesforce Development Team.
  • Worked closely with Salesforce consultant to create and roll-out Salesforce platform for the Houston Food Bank.
  • Customized the platform to standardize and organize the recruitment and on-boarding process of new partnerships; to support the expansion of Kids Café and other outreach programs.

Education

Bachelor of Science - Human Nutrition

Metropolitan State University of Denver
Denver, CO
12.2015

Skills

    Adaptive team player
    Proactive Problem Solving

    Superb customer relations
    Attention to detail
    Multi-tasker extraordinaire

Certification

  • Colorado State Title License - 2022 to present
  • Certified Notary, Colorado Secretary of State - 2020 to present

Timeline

Closing Associate

Land Title
12.2019 - Current

Nutrition Educator

Houston Food Bank
03.2018 - 08.2019

Kids Café Outreach Supervisor

Houston Food Bank
03.2017 - 03.2018

Bachelor of Science - Human Nutrition

Metropolitan State University of Denver

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Hannah SimsAssociate