Hannah Slankard
Nashville,TN
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
8
8
years of professional experience
Work History
Server
The Twelve Thirty Club
Nashville, TN
05.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Server
Pinewood Social
Nashville, TN
03.2023 - 05.2024
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Group Rooms Coordinator
The Westin Nashville
Nashville, TN
07.2022 - 05.2023
- Responded to inquiries and room requests made online, by phone and via email.
- Collected, verified and documented customer and reservation details.
- Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
- Met with VIPs to provide specialized services.
- Fielded guest issues and complaints and reported to employees or general manager.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Took reservations from patrons by phone or online.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Guest Service Agent
The Westin Hotel
Nashville, TN
10.2021 - 07.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Responded to guests, including email, telephone and in-person inquiries.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Provided guest assistance and information regarding local attractions and points of interest.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Welcomed large volume of guests and improved overall customer service.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Shared key hotel information to guests and provided details about pool and restaurants.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Balanced hotel accounts at end of each shift.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Completed financial audits on scheduled basis.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
Server
Ivory Road Cafe
Arden, NC
04.2021 - 10.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests such as separate checks and menu substitutions.
Cashier
Hobby Lobby
Arden, NC
12.2020 - 05.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Received payments for products and issued receipts.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
CSR
David's Bridal
Asheville, NC
10.2018 - 12.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Made outbound calls to obtain account information.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Answered 30+ inbound calls per day and directed to individuals or departments.
- Recommended improvements to products and services to mitigate complaints.
- Trained new employees on procedures and policies to maximize team performance.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Updated reports and daily logs for management use and permanent files.
Private Nanny
Varied
Kansas City, KS
01.2017 - 10.2019
- Cleaned and tidied living room and kitchen after activities to maintain safe spaces.
- Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Regulated children's schedules to balance rest, learning and play.
- Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
- Sparked creativity and imagination by teaching children new ideas each day.
- Transported children to and from school, extra-curricular activities and play-dates.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Helped children complete homework and special assignments daily to support academic performance.
- Monitored playtime to prevent overuse of technology, television or other detrimental influences.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Documented and communicated daily reports outlining each child's daily activities.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Calculated amount owed for services and collected payment from parents.
- Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
- Researched food allergies to better understand and provide higher level of care and oversight.
Education
GED -
Homeschool
Kansas City, KS06.2019
Some College (No Degree) -
Johnson County Community College
Overland Park, KSSkills
- High-volume dining
- Key relationship management
- Recordkeeping expertise
- Multiline phone system proficiency
- Outbound calling
- Customer retention
- POS systems
- Cash management
- Customer assistance
- Liquor regulations and compliance
- ID verification
- Credit card payment processing
- Report generation
- Store maintenance
- In-store support
- Technologically savvy
- Retail sales customer service
- Microsoft Office expertise
- Quality control
- Shipping and receiving understanding
- Clerical support
Timeline
Server
The Twelve Thirty Club
05.2024 - Current
Server
Pinewood Social
03.2023 - 05.2024
Group Rooms Coordinator
The Westin Nashville
07.2022 - 05.2023
Guest Service Agent
The Westin Hotel
10.2021 - 07.2022
Server
Ivory Road Cafe
04.2021 - 10.2021
Cashier
Hobby Lobby
12.2020 - 05.2021
CSR
David's Bridal
10.2018 - 12.2020
Private Nanny
Varied
01.2017 - 10.2019
GED -
Homeschool
Some College (No Degree) -
Johnson County Community College
Similar Profiles
Celine CantuniarCeline Cantuniar
Hostess/Maitre D' at Supper Club At The Twelve Thirty ClubHostess/Maitre D' at Supper Club At The Twelve Thirty Club
Katie VelaKatie Vela
Event Coordinator at Twelve Thirty ClubEvent Coordinator at Twelve Thirty Club
Connor BenhamConnor Benham
Restaurant Manager at The Twelve Thirty ClubRestaurant Manager at The Twelve Thirty Club