Hannah Smith

Work History

Department Secretary

Norton Hospital Downtown

Louisville, KY

09.2020 - Current

Responded to inquiries from callers seeking information.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Provided clerical support to company employees by copying, faxing and filing documents.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Maintained digital and physical filing systems.
Prepared and proofread documentation, spreadsheets and presentations for department use.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Maintained clean reception area to promote positive, professional environment for clients.
Established administrative work procedures to track staff's daily tasks.

Patient Care Associate

Norton Hospital Downtown

Louisville, KY

09.2014 - 09.2020

Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Maintained clean, safe and well-organized patient environment.
Developed rapport to create safe and trusting environment for care.
Upheld confidentiality requirements and regulatory compliance guidelines.
Performed patient mobility services by turning, lifting, moving and repositioning patients.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Monitored progress and documented patient health status changes to keep care team updated.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Planned, prepared and served meals and snacks according to prescribed diets.
Recognized and reported abnormalities or changes in patients' health status to Primary Nurse.
Assisted with patient transfers and ambulation.

Cashier, Hostess and Server

Claudia Sanders Dinner House

Shelbyville, Kentucky

08.2005 - 06.2013

Maintained cash drawer more per shift.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Explained menu items and suggested appropriate options for food allergy concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Kept register accurate through correct billing, payment processing and cash management practices.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Collected and authorized payments of guests.
Worked flexible schedule and extra shifts to meet business needs.
Answered questions about store policies and addressed customer concerns.
Checked identification for minimum age for sale of alcoholic beverages.
Cultivated warm relationships with regular customers.
Worked closely with shift manager to solve problems and handle customer concerns.
Bussed and reset tables to keep dining room and work areas clean.

Sales Associate

Swimville USA

10.2005 - 04.2013

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Maintained customer satisfaction with quick and professional handling of product returns.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Completed orders and organized product deliveries to meet customer timetables.
Tracked stock using company inventory management software.

Server

Gilluims Sports Lounge

Richmond , KY

08.2010 - 01.2012

Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Kept register accurate through correct billing, payment processing and cash management practices.
Used slow periods to restock supplies, ice, trays and delivery bags.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Checked identification for minimum age for sale of alcoholic beverages.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Noted special patron requests and followed up with kitchen to confirm delivery.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Answered customers' questions, recommended items and recorded order information.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Collected orders and relayed them to bartenders quickly and accurately.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Summary

Overview

Work History

Department Secretary

Patient Care Associate

Cashier, Hostess and Server

Sales Associate

Server

Education

Bachelor of Arts - English

High School Diploma -

Skills

Timeline

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