Hannah Smith
Carriere,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Consumer Loan Specialist
First Heritage Credit LLC
12.2018 - 04.2024
- Increased loan application approvals by carefully evaluating financial information and credit history.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Reduced delinquency rates through effective communication and negotiation with borrowers experiencing financial difficulties.
- Developed strong relationships with clients, resulting in repeat business and referrals for additional loans.
- Managed a portfolio of consumer loans, ensuring timely repayments and monitoring performance metrics.
- Worked closely with colleagues across various departments to ensure seamless coordination throughout the loan process.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Evaluated loan applications to confirm financial status and credit worthiness.
- Analyzed financial status, credit and property to determine feasibility of granting loans.
- Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
- Managed communications as central point of contact for entire lending process.
- Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
- Maintained strict confidentiality of bank records and client information.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
Customer Service Representative Tier 1
Maximus Call Center
07.2017 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating Healthcare.gov website and enrolling in healthcare coverage, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Mississippi Title Loans
08.2016 - 06.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collected delinquent payday and title loans by cold calling customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in applying for and closing title loans and payday loans.
- Assisted the office by doing the bank runs and post office runs.
Customer Service Representative
Tower Loan
05.2016 - 08.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the loan process and payments.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted the office with the daily office errands such as post office runs, bank deposit runs, supply runs.
- Assisted with loan closures in office.
Crew Member
Wendy's
04.2014 - 10.2014
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Enhanced team productivity by maintaining a clean and organized work environment.
- Prepared high-quality food items following established recipes and safety guidelines for consistent results.
- Expedited orders with accuracy, resulting in reduced wait times for customers.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Trained new crew members on company policies, procedures, and best practices for optimal performance.
- Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Streamlined drive-thru order processing by utilizing clear communication techniques with both customers and team members.
Education
Bachelor of Arts - History
University of Southern Mississippi
Hattiesburg, MS05.2016
Associate of Arts - Psychology
Pearl River Community College
Poplarville, MS05.2012
High School Diploma -
Pearl River Central High School
Carriere, MS05.2009
Skills
- Goal-Oriented
- Loan Processing
- Debt management
- Documentation Review
- Financial analysis aptitude
- Banking knowledge
- Customer service-focused
- Loan Servicing
- Loans
- Team Player
- Loan Origination
- Cash Handling
Certification
- CNP - Certified Notary Public for State of Mississippi Commission expiring in April 2027
Timeline
Consumer Loan Specialist
First Heritage Credit LLC
12.2018 - 04.2024
Customer Service Representative Tier 1
Maximus Call Center
07.2017 - 12.2018
Customer Service Representative
Mississippi Title Loans
08.2016 - 06.2017
Customer Service Representative
Tower Loan
05.2016 - 08.2016
Crew Member
Wendy's
04.2014 - 10.2014
Bachelor of Arts - History
University of Southern Mississippi
Associate of Arts - Psychology
Pearl River Community College
High School Diploma -
Pearl River Central High School
- CNP - Certified Notary Public for State of Mississippi Commission expiring in April 2027
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