HANNAH SMITH
Chandler,AZ
Summary
Experienced Credentialing Specialist adept at conducting application reviews and primary source verifications. Excellent relationship-building, problem-solving and communication skills.
Overview
6
6
years of professional experience
Work History
Credentialing Representative
NextCare Urgent Care
12.2022 - Current
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted primary source verifications such as board certifications and education verifications.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Received and evaluated applications to look for missing and inaccurate information.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
Credentialing Specialist
Assure Neuromonitoring
05.2021 - 10.2022
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Received and evaluated applications to look for missing and inaccurate information.
Mail Batcher
Verra Mobility
03.2021 - 05.2021
- Sort and organize traffic violation tickets for 13+ clients involving rental vehicles
- Check in mail while organizing, based on clients
- Count mail while sorting individual papers and envelopes based on cities or states
- Organize violations and prepare for processing
- Processes customer and account source documents by reviewing data for deficiencies, resolving deficiencies by using proper procedures given or returning documents to team lead
- Exceeds departments daily KPI's
- Process returned mail and removed data from system following the removal procedures
- Ensures customers information is kept confidential.
Clinical Internship
The Studio Academy of Beauty
07.2020 - 02.2021
- Performed facials and other treatments such as microdermabrasion, chemical peels, dermaplaning, waxing, and eyelash extensions along with other services
- Consistently received positive performance reviews from clients and instructors
- Educated clients on treatment options
- Stocked treatment rooms with proper supplies and maintained inventory
- Sterilized equipment before and after for patient treatments
- Fostered friendly, warm and exceptional customer experience
- Analyzed skin condition and made appropriate product recommendations
- Maintained client schedules and met key deadlines.
BDC Agent
Penske Automotive Group Inc.
01.2019 - 04.2020
- Acted as the first point of contact and set appointments for clients
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Operated a multi-line telephone system to independently handle over 100 calls each day, which exceeded daily KPI's
- Scheduled and confirmed appointments for 12 different dealerships in 3 different states
- Handled complaints and questions, and redirected calls to other team members as appropriate
- Managed customer and account data and ensured accuracy of data
- Verified customer information provided and transferred data into the database
- Resolved caller issues quickly, thoroughly and ensured customer satisfaction was met.
Sales Representative
Connect Wireless AT&T
05.2018 - 12.2018
- Accepted and processed payments and purchases for new equipment
- Activated contract and prepaid wireless accounts for customers
- Upsold customers by recommending accessories and promotions to increase revenue
- Assisted customers by answering questions and fulfilling requests
- Provided exceptional service and pleasant shopping experiences
- Stocked merchandise, clearly labeled items, and prepared displays
- Assured cash registers are balanced daily.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Certified Coding Specialist - Medical Coding And Billing
DeVry University
Phoenix, AZ11.2024
Esthetics Certificate -
The Studio Academy of Beauty
Chandler, AZ02.2021
High School Diploma -
Tumwater High School
Tumwater, WA06.2017
Skills
- Detailed oriented
- Self-motivated
- Always on time and prepared
- Excellent verbal and written communication skills
- Adaptable
- Proficient computer skills
- Time management
- Excellent team player
- Organizational skills
- Ability to work independently
- Goal-oriented mindset
- Paperwork Processing
Timeline
Credentialing Representative
NextCare Urgent Care
12.2022 - Current
Credentialing Specialist
Assure Neuromonitoring
05.2021 - 10.2022
Mail Batcher
Verra Mobility
03.2021 - 05.2021
Clinical Internship
The Studio Academy of Beauty
07.2020 - 02.2021
BDC Agent
Penske Automotive Group Inc.
01.2019 - 04.2020
Sales Representative
Connect Wireless AT&T
05.2018 - 12.2018
Certified Coding Specialist - Medical Coding And Billing
DeVry University
Esthetics Certificate -
The Studio Academy of Beauty
High School Diploma -
Tumwater High School
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