Hannah Smith
Saint Ignace,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager and Co-Owner
Cedars Motel
Saint Ignace, MI
11.2021 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
- Established long-term relationships with customers by promoting great service and engagement skills, and quickly resolving issues.
- Greeted guests and provided them with necessary information about hotel services.
- Assisted customers in making reservations over the phone and online.
- Processed payments for room reservations and other services.
- Answered guests' questions regarding local attractions and directions.
- Resolved customer complaints in a professional manner.
- Maintained a friendly environment to encourage repeat business from customers.
- Handled cash transactions accurately when taking payment for rooms or services rendered by the hotel.
- Checked availability of rooms upon request from potential customers.
- Managed cancellations and changes in existing reservations.
- Relayed information on availability, pricing and discounts to customers.
Direct Care Worker
Retirement Living Management
Mount Pleasant, MI
09.2021 - 04.2024
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate, and blood pressure.
- Assisted with transferring patients from bed to wheelchair or strher.
- Answered call lights promptly and responded to patient requests courteously and efficiently.
- Reported all incidents, accidents involving clients immediately to the supervisor, nurse manager, and charge nurse.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Administered medications and treatments in accordance with physician orders.
Tasting Room Associate
Thunder Bay Winery
Alpena, MI
05.2021 - 08.2021
- Communicated with incoming guests to offer assistance and friendly service.
- Provided tasting samples in alignment with winery standards.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Direct Care Worker
Turning Brook Retirement Living
Alpena, MI
08.2018 - 05.2021
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Administered necessary medications as directed by care plan.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Restaurant Team Member
Mancino's Pizzeria And Restaurant
Alpena, MI
07.2017 - 06.2018
- Stocked condiments, toppings, and other food items during slow hours to avoid dashing to the kitchen during peak times.
- Restocked nonperishable food items, condiments, and napkins to keep pantry well-supplied.
- Washed buffet, restaurant, and banquet items, including silverware, dishes, cooking utensils, equipment, and displays.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Provided quality customer service with a friendly attitude.
Restaurant Team Member
Genar's
Alpena, MI
06.2016 - 03.2017
- Maintained a clean and safe work environment by wiping down surfaces and sweeping floors.
- Performed opening and closing duties such as resetting tables and restocking supplies.
- Assisted in maintaining cleanliness of dining area to meet health and safety standards.
- Monitored the buffet area to ensure adequate supplies of food were available throughout the shift.
Education
Bachelor of Science - Speech-Language Pathology
Central Michigan University
Mount Pleasant, MI05-2024
Some College (No Degree) -
Alpena Community College
Alpena, MISkills
- Customer Service Expertise
- Professional Phone Etiquette
- Proficient in Technology
- Time Management
- Attention to detail
- Patience
- Multitasking
Certification
- CPR Training - 2020
- CPR Training- 2021
- CPR Training- 2022
- CPR Training-2023
Timeline
Manager and Co-Owner
Cedars Motel
11.2021 - Current
Direct Care Worker
Retirement Living Management
09.2021 - 04.2024
Tasting Room Associate
Thunder Bay Winery
05.2021 - 08.2021
Direct Care Worker
Turning Brook Retirement Living
08.2018 - 05.2021
Restaurant Team Member
Mancino's Pizzeria And Restaurant
07.2017 - 06.2018
Restaurant Team Member
Genar's
06.2016 - 03.2017
Bachelor of Science - Speech-Language Pathology
Central Michigan University
Some College (No Degree) -
Alpena Community College