Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Websites
Timeline
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Hannah Smith

Tacoma,WA

Summary

Dynamic administrative professional with a proven track record at Builders FirstSource, excelling in invoice processing and effective communication. Adept at enhancing operational efficiency through meticulous document management and vendor coordination, contributing to increased revenue. Withholds great math and accounting knowledge. While also recognized for exceptional customer service and problem-solving skills, fostering strong relationships and loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Administrative Assistant / Inside Sales

Builders FirstSource
Gig Harbor , WA
05.2024 - Current
  • Processed invoices for payment using accounting software applications.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Answered questions from customers regarding products and services offered by the company.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.

Lead Hostess

Berg Hospitality
Fort Worth, TX
09.2023 - 05.2024
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Assisted wait staff with food delivery when necessary.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Resolved customer complaints promptly with tactful diplomacy.
  • Assigned tasks to other hostesses based on their skill level or experience.
  • Developed relationships with regular customers to encourage repeat business opportunities.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Lead Barista /Head of Social Media

Emerald City Smoothie
Gig Harbor , WA
06.2022 - 06.2023
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
  • Input orders into point of sale system and handled customer payments.
  • Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
  • Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

Education

Partial Associates in Science

Tacoma Community College
Tacoma, WA
01-2023

High School Diploma -

Curtis Senior High School
University Place, WA
06-2023

Skills

  • Invoice processing
  • Microsoft Excel
  • Customer service
  • Document management
  • Travel coordination
  • Data entry
  • Effective communication
  • Research skills
  • Vendor coordination
  • Billing and coding
  • Supply inventory control
  • 10-key proficiency
  • Microsoft PowerPoint
  • Interpersonal communication
  • Multitasking and time management
  • Tech-Savvy
  • Recordkeeping and bookkeeping

Affiliations

  • Staying Active & working out
  • Travelling
  • Volunteer Work

Accomplishments

  • Running Start Excel Program High School
  • Three promotions within span of 6 months
  • MLO courses

Certification

  • Millwork Training
  • TABC certified

Timeline

Administrative Assistant / Inside Sales

Builders FirstSource
05.2024 - Current

Lead Hostess

Berg Hospitality
09.2023 - 05.2024

Lead Barista /Head of Social Media

Emerald City Smoothie
06.2022 - 06.2023

Partial Associates in Science

Tacoma Community College

High School Diploma -

Curtis Senior High School

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Hannah Smith