Hannah Smith

Energetic, and highly-praised professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

RELIABILITY 

• Punctual, and dependable. Take pride in never calling out to work. Always showing up with a smile, and taking on any tasks that are presented to me.
• Check-lists and procedures. Always performing all duties expected of me, and will always do a job the way I'm told to do it, with finesse.

CUSTOMER SERVICE

• Phone calls, texting, and email etiquette.
• Friendly, warm, energetic, and compassionate. I will go to all ends to make an experience the best it can be. From the initial greet, to the final goodbyes, I will always acknowledge and make guest feel seen, heard, and appreciative.
• Respect. We all matter, and have different points of views. I believe that in respecting others and their needs that we achieve harmony.
• Communication. If food is on a wait, being honest and explaining the situation instead of ignoring it. Listening to guests and finding a solution to what they need or want quickly. Also communicating efficiently with managers, head chef, and other servers.
• Observant. Always looking for cues or signals. Always anticipating what a person can possibly need at any moment. My brain will always be thinking about the guest, and how to make them feel the most comfortable. With emotional intelligence, I use these skills to be aware but not overbearing.
• Anything is achievable. Offering to help even when it's a task that isn't expected by you, is when the magic moments happen. Finding solutions always, and always putting the guest first.

SALESMANSHIP

• Passionate. When speaking about a product, I highlight the qualities with enthusiasm.
• Informative, and suggestive. Always highlighting the favorites, and options available.
• Resy's top rated server at Zydeco Kitchen & Cocktails.
• Highly praised by guest at Bandon Dunes Golf Resort per guest reviews.
• Hiring, training, and scheduling new staff members. Providing all the tools to succeed.
• New product knowledge. Providing staff with information and facts.
• Conducting wine tastings.

TECHNICAL

• Have worked with point of sales systems such as: Micros, Agilysis, Toast, and Square.
• Can process payments manually.
• Know how to properly use a espresso machine, coffee maker, pour-over, aeropress, and french press.
• Knife skills.
• Can properly present, open, decant, and pour wine.
• Bartending skills. Know how to build basic cocktails, and know how to present them. Proper garnish.
• Table setting, and proper napkin folds.
• Serving open-faced.

• CPR/ AED
• Aircare FACTS
• Courts of Master Sommelier, Introductory
• OHA Food Handlers
• OLCC

Bandon Dunes Golf Resort 

Riley Davis: (425)-501-5857

Zydeco Kitchen & Cocktail

Todd Aldrich: (541)- 420-8742

El Guacho 

Justin Henry: (971)-344-9878