Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Hannah Smith

Gardendale

Summary

To Obtain a position where my customer service, leadership skills, and belief in a mission are utilized and expanded while building a strong foundation in a company that allows room for advancement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Property Manager

Trading Earth Inc
10.2020 - 05.2022
  • Managed tenant relations, addressing concerns and ensuring satisfaction to maintain high occupancy rates.
  • Oversaw property maintenance operations, coordinating repairs and preventive measures to enhance property value.
  • Developed and implemented marketing strategies, boosting property visibility and attracting prospective tenants.
  • Conducted regular property inspections, identifying issues and implementing solutions to uphold safety standards.
  • Streamlined lease administration processes, improving efficiency in tenant onboarding and documentation management.
  • Analyzed market trends to inform pricing strategies, optimizing rental income while maintaining competitive positioning.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.

Branch Scheduler/Customer Service Representative

The Maids-Senseman Industries
06.2014 - 07.2016
  • Resolve customer complaints regarding quality and efficiency of services provided
  • Accounts receivables
  • Managing and tracking teams via telephone and GPS
  • Provide estimates and information to customers on services that would be performed on a 22-step process system
  • Keeping account notes and details up to date to ensure success of teams and efficiency
  • Meet number driven sales goals
  • Marketing
  • Organizing community events with the Chamber of Commerce

Customer Lifecycle Management Telesales Representative

AT&T
06.2013 - 06.2014
  • Resolve customer complaints regarding sales and service
  • Review operational records and reports to project sales and determine profitability
  • Monitor customer preferences to determine focus of sales efforts
  • Provide customer service by greeting customers with a genuine and friendly “I can help you attitude” and personalizing every single customer interaction
  • Troubleshoot and service malfunctioning or damaged devices
  • Required to meet monthly metrics such as Willingness to Recommend, Conversion, First Call Resolution, Representative Satisfaction
  • Assisted customers with self-service options such as the free MyAT&T app and their account at www.att.com
  • Assist customers with placing orders online for upgrades, new lines of service, and accessories
  • Participate in group activities and projects to present to leaders and investors
  • Strictly adhere to breaks, lunches, meetings, calibrations, coaching sessions and project times
  • Organize and lead intuitive projects to promote representatives to engage themselves in certain practices in order to achieve scorecard goals
  • Design and create visuals and job aids for managers and representatives to be more proactive when interacting with customers and notating accounts
  • Adhere to coaching sessions in regards to Net Promoter scores

Shift Leader/Sales Associate

RadioShack
10.2012 - 06.2013
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Resolve customer complaints regarding sales and service
  • Review operational records and reports to project sales and determine profitability
  • Monitor customer preferences to determine focus of sales efforts
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries
  • Represent company at trade association meetings to promote products
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality products
  • Instruct staff on how to handle difficult and complicated sales
  • Assign employees to specific duties
  • Establish and implement policies, goals, objectives, and procedures for the team
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Plan and coordinate advertising campaigns and sales promotions

Server

Buffalo Wild Wings
01.2012 - 10.2012
  • Deliver unforgettable guest experiences.
  • Address every guest's needs promptly.
  • Handle cash and credit card information responsibly.
  • Resolve customer complaints efficiently.
  • Manage multitasking duties including guest care, food running, restocking, and cleaning.
  • Achieve promotional and sales goals while upselling.

Customer Specialist

Best Buy
07.2008 - 01.2012
  • Reason for resigning: Income needs were not being met.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash and credit payments
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Place special orders or call other stores to find desired items
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
  • Conduct client or market surveys in order to obtain information about potential customers
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers

Education

Pre-Pharmacy

Jefferson State Community College
Birmingham, AL
01.2013

Advanced High School Diploma - undefined

Gardendale High School
Gardendale, AL
01.2010

CPCA - Medical Billing & Coding

Jefferson State Community College
Birmingham, AL
05-2025

Skills

  • Payment collection

  • Customer service-focused

  • Staff management

  • Attention to detail

  • Data entry

  • Customer service

  • Teamwork and collaboration

  • Time management skills

  • Scheduling proficiency

  • Customer relationship management

  • Microsoft Word

  • Microsoft Excel

  • Data accuracy

  • Accuracy and attention to detail

  • CPC-A

Awards

Recognized as the “Top Rep” for achieving the highest metrics in the call center on the scorecard for December 2013, March 2014, and April 2014, “Award of Excellence” for March 2014 when demonstrating “Mobile First” on every call with every customer to ensure customers are aware of and able to use their self-service options, Chosen to work as a leader on Project iCare to enhance representative’s genuine caring attitude to fulfill customers wants and needs and to increase the willingness to recommend and first call resolution metric on a quarterly scorecard, District 406 Sales Associate of the month April 2013, Number 1 year over year profit growth March and May 2013, Region 09 2nd Top performing Associate January 2013, Employee of the month July 2009, Star Achiever Award 2011

Certification

Certified Professional Coder-Appprentice (CPC-A)

Timeline

Property Manager

Trading Earth Inc
10.2020 - 05.2022

Branch Scheduler/Customer Service Representative

The Maids-Senseman Industries
06.2014 - 07.2016

Customer Lifecycle Management Telesales Representative

AT&T
06.2013 - 06.2014

Shift Leader/Sales Associate

RadioShack
10.2012 - 06.2013

Server

Buffalo Wild Wings
01.2012 - 10.2012

Customer Specialist

Best Buy
07.2008 - 01.2012

Advanced High School Diploma - undefined

Gardendale High School

Pre-Pharmacy

Jefferson State Community College

CPCA - Medical Billing & Coding

Jefferson State Community College

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