Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Smith

Berea,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lowes Associate

Lowes Home Improvment
London, Kentucky
07.2024 - 03.2025
  • Assisted customers in selecting products and offering advice on home improvement projects.
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Trained new associates on store operations, policies, and procedures.

Gaming Attendant

the mint gaming hall
Williamsburg , Kentucky
08.2022 - 09.2023
  • Monitored gaming area for compliance with company policies and regulations.
  • Assisted customers with inquiries and resolved gaming-related issues promptly.
  • Operated various gaming machines, ensuring proper functionality during shifts.
  • Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.

Restaurant Manager

Brooklyn Brothers Pizza
Corbin, Kentucky
06.2021 - 05.2022
  • Managed daily restaurant operations to ensure smooth service and customer satisfaction.
  • Supervised staff training, ensuring compliance with food safety and health regulations.
  • Developed staff schedules to optimize coverage during peak hours and events.
  • Implemented customer feedback processes to enhance service quality and experience.

Call Center Representative

Senture
London, Kentucky
08.2020 - 03.2021
  • Managed high-volume inbound calls from customers seeking assistance.
  • Resolved customer inquiries using company-specific software and knowledge base.
  • Handled escalated customer complaints with professionalism and empathy.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Receptionist

Joyner Law Firm
London, Kentucky
03.2019 - 06.2019
  • Assisted in preparing client intake forms and documentation.
  • Provided clerical support by copying, scanning, and faxing documents as needed.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Education

Bachelor of Science - Psychology

University of The Cumberlands
Williamsburg, KY
08-2025

Skills

  • Customer service
  • Relationship building
  • Problem solving
  • Team collaboration
  • Research methods
  • Data analysis
  • Verbal and written communication
  • MS office
  • Leadership qualities
  • Problem-solving
  • Time management
  • Decision-making
  • Adaptability and flexibility
  • Event coordination
  • Attention to detail
  • Workplace safety
  • Multitasking and organization
  • Data entry
  • Customer service orientation
  • Courteous and professional

Certification

  • Cpr

Timeline

Lowes Associate

Lowes Home Improvment
07.2024 - 03.2025

Gaming Attendant

the mint gaming hall
08.2022 - 09.2023

Restaurant Manager

Brooklyn Brothers Pizza
06.2021 - 05.2022

Call Center Representative

Senture
08.2020 - 03.2021

Receptionist

Joyner Law Firm
03.2019 - 06.2019

Bachelor of Science - Psychology

University of The Cumberlands

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