Hannah Smith
Killingworth
Summary
Store manager with 5+ years of experience at lululemon, focusing on people-first management and operational excellence. Proven ability to translate regional priorities into successful store execution. Recognized for strategic thinking, creative problem-solving skills, and delivering exceptional guest experience.
Overview
8
8
years of professional experience
Work History
Store Manager
lululemon athletica
New Haven
04.2025 - Current
- Own end-to-end store performance across people, product, operations, and community, driving sales, labor efficiency, and guest experience through data-led strategy and floor leadership.
- Lead store profitability and operational execution, owning P&L, labor planning, inventory accuracy, and visual merchandising while resolving escalations and ensuring safe, compliant operations.
- Coach and develop assistant managers and key leaders; strengthen district bench and succession readiness
Assistant Manager, Guest Experience
lululemon athletica
New Haven
09.2024 - 03.2025
- Operationalized the Store Manager’s people and guest experience vision by leading hiring, onboarding, performance management, and day-to-day floor leadership to drive consistency, belonging, and results
- Dynamically assessed business, team, and guest needs; resolved escalations, closed experience gaps, and ensured seamless omnichannel execution
- Ensured continuity of leadership, communication, and execution as proxy Store Manager
- Maintained up-to-date team records, including disciplinary action, onboarding, offboarding, and check-ins
Guest Experience Lead / Key Leader
lululemon athletica
New Haven
11.2022 - 09.2024
- Modeled consistent floor leadership and coaching aligned to regional standards
- Drove daily business performance by interpreting sales and guest data, adjusting floor strategy, and aligning team actions to meet or exceed targets
- Supported team development and culture by providing in-the-moment feedback, contributing to hiring decisions, and fostering strong communication, accountability, and collaboration
Customer Success Manager
Ramped (Remote)
03.2022 - 11.2022
- Owned end-to-end candidate success for job seekers transitioning into tech sales, delivering 1:1 coaching on sales fundamentals, resume optimization, and interview readiness to improve placement outcomes
- Partnered cross-functionally with product and operations to identify learner friction points, inform curriculum updates, and improve engagement, retention, and conversion across the user journey
- Managed a high-touch portfolio using CRM tools (e.g., Salesforce, HubSpot) to track progress, surface insights, and communicate clear next steps that drove accountability and confidence for candidates
Bridal Consultant
BHLDN
Chestnut Hill
05.2018 - 05.2020
- Facilitated structured, high-stakes conversations with brides and families to align expectations, manage competing priorities, and deliver outcomes against defined timelines and preferences.
- Coordinated end-to-end logistics for high-value inventory, including tracking incoming and outgoing shipments, maintaining accuracy, and ensuring seamless handoffs across internal partners.
- Built and maintained trusted client relationships through proactive communication, follow-up, and attention to detail, resulting in strong engagement, repeat interactions, and increased revenue opportunities.
- Delivered consistent performance against monthly targets by managing appointment schedules, preparing for meetings, and maintaining a 50–80% conversion rate through organization, preparation, and client readiness.
Education
Bachelor of Science - Communication & Promotion of Media & Marketing
Lasell University
Newton, MA06-2020
Skills
- Performance management
- Team development
- Conflict resolution
- Problem solving
- Operational efficiency
- Omnichannel execution
- Effective communication
- Strategic thinking
Accomplishments
Unreasonable Hospitality Award | CT/NYS region for leadership and partnership impact
Timeline
Store Manager
lululemon athletica
04.2025 - Current
Assistant Manager, Guest Experience
lululemon athletica
09.2024 - 03.2025
Guest Experience Lead / Key Leader
lululemon athletica
11.2022 - 09.2024
Customer Success Manager
Ramped (Remote)
03.2022 - 11.2022
Bridal Consultant
BHLDN
05.2018 - 05.2020
Bachelor of Science - Communication & Promotion of Media & Marketing
Lasell University