Summary

Overview

Work History

Education

Skills

Timeline

Certifications

Hannah Smith

Arnaudville,LA

Summary

Experienced customer service professional with a proven ability to adapt to various work environments. Results oriented, teamwork focused, and ready to tackle new challenges daily. Looking for an employment opportunity that will fit my work ethic, personality, and experience.

Overview

years of professional experience

Work History

Technician Dispatcher / Customer Service Agent

Enterprise Data Concepts

05.2022 - 04.2024

Planned, organized, and managed work of technicians to maximize efficiency of client resolutions
Streamlined communication between technicians and clientele
Managed high-stress situations to ensure caller calmness, using effective communication
Consistently met performance metrics for call handling, contributing to the overall success of the department
Utilized CRM software to track customer interactions and ensure timely follow-up
Collaborated with various teams to streamline processes, improving response times for support requests

Customer Support Agent / Dispatcher /Fraud Analyst

Waitr

06.2018 - 02.2022

Resolved customer inquiries through phone and chat, ensuring prompt and accurate responses
Collaborated with team members to streamline support processes
Conducted thorough investigations into customer issues, providing effective solutions
Analyzed fraudulent transactions to identify patterns and mitigate risks
Trained new staff on support protocols and tools

Vet Technician Assistant /Front Desk Receptionist

Crowley Veterinary Hospital

01.2021 - 06.2021

Monitored vital signs and behaviors, documenting patient conditions
Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team
Streamlined record-keeping processes, updating patient files
Coordinated appointment scheduling for staff and clients

Kennel Technician

SpayNation

05.2019 - 06.2019

Maintained cleanliness and sanitation of kennel facilities
Sterilized and assembled surgical equipment in preparation of surgery

Server

American Pizza Company

12.2017 - 05.2018

Delivered exceptional customer service in fast-paced dining environment
Worked with POS system to place orders, manage bills, and handle complimentary items
Streamlined order-taking process to minimize wait times for diners