Hannah Sohn
Summerfield,FL
Summary
Currently working in the field of disabilities but currently seeking to switch back to a customer service role. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Registered Behavior Technition
Hopebridge Autism Therapy Center
10.2023 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Instructional Assistant
Oak Hills Local School District
08.2020 - 09.2023
- Provided support during classes, group lessons, and classroom activities.
- Provided support to help students with special needs learn and grow.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Supported student learning objectives through personalized and small group assistance.
Customer Service Representative
Great American Insurance Group
06.2015 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Educational Studies
Mount St. Joseph University
Cincinnati, OH05.2024
Associate of Arts -
Cincinnati State Technical And Community College
Cincinnati, OHHigh School Diploma -
William Henry Harrison High School
Harrison, OH05.2015
Skills
- Error Correction Techniques
- Community-Based Instruction
- Self-Management Strategies
- Discrete Trial Training
- Product Knowledge
- Call Management
- Customer Relations
- Microsoft Outlook
Timeline
Registered Behavior Technition
Hopebridge Autism Therapy Center
10.2023 - Current
Instructional Assistant
Oak Hills Local School District
08.2020 - 09.2023
Customer Service Representative
Great American Insurance Group
06.2015 - 07.2020
Bachelor of Arts - Educational Studies
Mount St. Joseph University
Associate of Arts -
Cincinnati State Technical And Community College
High School Diploma -
William Henry Harrison High School