Hannah Sone

• Review and process real estate transaction files to ensure all necessary documentation is complete and compliant with company policy and regulatory requirements.
• Calculate, verify and distribute commission payments accurately and in a timely manner to agents based on agreed commission structures and transaction details.
• Coordinate with agents, title companies and internal departments to resolve discrepancies
• Maintain accurate financial and transactional records within brokerages database, ensuring up to date reporting and audit readiness
• Provide support and respond to inquiries from agents regarding commission payments, transaction statuses, and related documentation with professionalism and attention to detail.

• Process accounts payable and receivable transactions related to real estate operations, including vendor invoices, agent reimbursements, and agent billing.
• Ensure timely and accurate payment of invoices, verifying supporting documentation, approvals and compliance with internal controls and company policies.
• Monitor and reconcile incoming payments from agents applying payments to appropriate accounts and following up on outstanding balances.
• Maintain accurate financial records in accounting software.

Pinpoint delinquent customer accounts through various means, e.g. written correspondence, phone contact, skip-tracing, and making arrangements for payment

Update customer files to ensure data integrity

Maintain quality customer service and a positive company image by resolving customer account inquiries

Control inbound and outbound collections calls and correspondence

Direct all billing and reporting activities in accordance to deadlines

Register all customer payments to the correct reports

Processing, verifying, and posting receipts for goods sold or services rendered.

Researching and resolving account discrepancies.

Processing and recording transactions.

Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up-to-date.

Engaging in ongoing educational opportunities to update job knowledge.

Managing general ledger journal entries and credit card and bank account reconciliation.

Preparing accounts payable invoices.

Handling payments in an organized and timely manner.

Handling expense reports.

Assisting vendors with payment inquiries

Preparing sales and use tax returns.

Greeting guests upon arrival and making them feel welcomed.

Administering check-ins and check-outs.

Being a source of information to guests on various matters such as transport and restaurant advice.

Diffusing conflict or tense situations with guests

Providing exceptional customer service to guests