Summary
Overview
Work History
Education
Skills
Timeline
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Hannah-Sophia Fox

Fort Worth

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

VitalConnect
12.2024 - Current
  • Resolved customer inquiries through multiple communication channels, ensuring satisfaction and retention.
  • Implemented process improvements that enhanced efficiency in handling customer requests.
  • Mentored new team members on best practices for customer engagement and issue resolution.
  • Analyzed customer feedback to identify trends and recommend service enhancements.
  • Assisted patients through phone and e-mail with applying their heart monitor and answering any questions
  • Assisted healthcare professionals with all inquiries regarding VitalConnect's heart monitoring service
  • Adjusted patient intake forms ensuring all information is correct and valid
  • Followed the strict guidelines of HPPA for all customers associated with the company
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Led initiatives to reduce response times, enhancing overall customer experience and loyalty.
  • Developed training materials for staff, promoting consistency in customer service standards.
  • Collaborated with cross-functional teams to streamline operations and improve service delivery.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Dog Groomer

Snoots & Sploots Dog Grooming
04.2023 - Current
  • Developed customized grooming plans tailored to individual pet needs and owner preferences.
  • Led grooming sessions with various breeds, ensuring high standards of care and hygiene.
  • Advised pet owners on proper coat maintenance and health considerations during consultations.
  • Implemented efficiency improvements in grooming workflows, reducing service times without compromising quality.
  • Managed inventory of grooming supplies, optimizing usage while minimizing costs through careful tracking.
  • Enhanced customer satisfaction by fostering positive relationships with clients through exceptional service delivery.
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
  • Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.

Full-Time Clerk

QuikTrip
01.2020 - 10.2024
  • Processed customer transactions efficiently to ensure accurate financial records.
  • Maintained inventory accuracy through regular audits and stock assessments.
  • Assisted in training new staff on cash handling procedures and point-of-sale systems.
  • Managed timekeeping records, ensuring precise tracking of employee hours and attendance.
  • Resolved customer inquiries promptly, providing exceptional service to enhance store reputation.
  • Implemented workflow improvements that enhanced transaction processing speed and customer satisfaction.
  • Increased sales by offering advice on products and promoting additional products
  • Educated customers on promotions to enhance sales
  • Assisted customers by answering questions and fulfilling sales
  • Interacted with customers professionally by phone or in-person to provide information and directed to the desired staff members
  • Checked prices for customers and processed items
  • Requested identification for alcohol purchases and verified details, consistently meeting strict legal standards
  • Efficiently checked inventory and ordered necessary products

Volunteer

Humane Society of North Texas
06.2019 - 10.2019
  • Led volunteer training sessions, fostering skill development and enhancing team collaboration.
  • Mentored new volunteers, ensuring smooth onboarding and integration into organizational culture.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Assisted with 'Clear the Shelters' and 'MEGA Adoption Events'
  • Joined the 'foster' program to assist with animals in need.
  • Educated potential adopters on current animals at the shelter looking for their forever homes.
  • Socialized kittens in a shelter environment to ensure they have the social skills needed to thrive once in their new homes.
  • Learned how to read animal behavior and the proper ways to interact safely.
  • Supported animal welfare, caring for animals and facilitating adoption events.
  • Enhanced visitor experience by conducting informative and engaging tour of the animal shelter.

Education

GED -

Tarrant County College
North West Campus
08-2019

Skills

  • Customer service
  • Critical thinking
  • Data entry/Data collection
  • Conflict resolution/De-escalation techniques
  • Marketing promotion
  • Pet grooming and bathing
  • Canine behavior
  • Dog breed expertise

Timeline

Customer Service Representative

VitalConnect
12.2024 - Current

Dog Groomer

Snoots & Sploots Dog Grooming
04.2023 - Current

Full-Time Clerk

QuikTrip
01.2020 - 10.2024

Volunteer

Humane Society of North Texas
06.2019 - 10.2019

GED -

Tarrant County College

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Hannah-Sophia Fox