HANNAH SOPKO
Venice
Summary
Versatile and customer-focused employee with 8 years of experience in food service operations and customer relations. Currently pursuing an Associate's degree in Medical Billing & Coding remotely, maintaining a 4.0 GPA. Aiming to bring extensive customer skills to a medical office setting to apply and further my career as medical biller and coder. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
Work History
Server/Cashier
Popi's Place
01.2024 - 03.2025
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
Salesperson
Sherwin-Williams
02.2017 - 10.2020
- Developed and maintained in-depth knowledge of product features, benefits, and competitive advantages to effectively communicate with customers
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction
- Built strong relationships with existing clients through regular communication and follow-up to drive repeat sales
- Participated in trade shows, conferences, and industry events to showcase products and generate leads
Relief Manager
Waffle House
04.2013 - 10.2017
- Assisted in the management of daily food service operations, ensuring efficient and smooth workflow
- Collaborated with the food service manager to develop and implement strategies for improving customer satisfaction
- Trained and supervised a team of XX staff members, providing guidance and support to ensure high-quality service
- Maintained compliance with health and safety regulations, conducting regular inspections and implementing corrective actions as needed
- Managed scheduling of staff shifts, ensuring adequate coverage during peak hours while controlling labor costs
- Handled customer inquiries, complaints, and special requests promptly and professionally to ensure customer satisfaction
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Monitored financial transactions accurately through cash handling procedures to maintain accountability at all times
- Ensured cleanliness of dining areas by overseeing cleaning schedules and enforcing sanitation standards consistently
Education
Associate's degree - Medical Billing & Coding
Keiser University
03.2025
Skills
- POS
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Performance improvement
- Tableside etiquette
Timeline
Server/Cashier
Popi's Place
01.2024 - 03.2025
Salesperson
Sherwin-Williams
02.2017 - 10.2020
Relief Manager
Waffle House
04.2013 - 10.2017
Associate's degree - Medical Billing & Coding
Keiser University
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