Hannah Soule
Beavercreek
Summary
Proven leader and tenacious learner, excelled at Hedy Riegle Studio by spearheading sales initiatives, surpassing targets through innovative strategies and technical proficiency. As a highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating small business profile with targeted local markets. Consistently recognized for sales performance and excellence in customer service.
As a shift supervisor with Old Scratch Pizza, I demonstrate exceptional teamwork, clear communication, and problem-solving skills across roles, significantly enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Sales Associate, Apprentice
Hedy Riegle Studio
05.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-paced situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in the creation of personalized, handmade jewelry, collaborating closely with the owner to refine design techniques and craftsmanship.
- Developed skills in various jewelry-making processes, including metalworking, leather preparation, and finishing.
- Spearheaded sales initiatives for a range of handmade and handcrafted items, consistently exceeding sales targets.
- Developed and implemented effective sales strategies, leveraging product knowledge to engage customers and drive conversions.
- Helped analyze performance metrics to identify opportunities for improvement and optimize business efficiency.
Shift Supervisor
Old Scratch Pizza
12.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Self-motivated, with a strong sense of personal responsibility.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Server
Cherry House Cafe
10.2021 - 12.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Excelled in building rapport with customers through engaging conversations, enhancing their dining experience and encouraging repeat visits.
- Leveraged strong interpersonal skills to create a welcoming atmosphere, resulting in increased customer satisfaction and tips.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shift Leader, Associate, Barista
Panera Bread
09.2020 - 10.2022
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Prepared food and beverages according to Panera’s standards, ensuring quality and presentation.
- Maintained cleanliness and organization of the dining area and kitchen, following health and safety guidelines.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
- Streamlined communication between team members, which helped in resolving issues more quickly.
Crew Member
Mcdondalds
01.2019 - 08.2020
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associates in Business Management - Sales, Marketing, Management
Sinclair Community College
Dayton, OH05.2025
High School Diploma -
Beavercreek High School
Beavercreek05.2022
Skills
- Leadership
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Accountability and Adaptability
- Effective and Efficient Communication
- Strong Work Ethic
- Tenacious Learner
- Technical Proficiency
- Negotiation
Timeline
Sales Associate, Apprentice
Hedy Riegle Studio
05.2024 - Current
Shift Supervisor
Old Scratch Pizza
12.2022 - Current
Server
Cherry House Cafe
10.2021 - 12.2022
Shift Leader, Associate, Barista
Panera Bread
09.2020 - 10.2022
Crew Member
Mcdondalds
01.2019 - 08.2020
Associates in Business Management - Sales, Marketing, Management
Sinclair Community College
High School Diploma -
Beavercreek High School
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