Detail-oriented team player with strong organizational skills and superior work ethic. . Ability to handle multiple projects simultaneously with a high degree of accuracy. Excels in creating brand loyalty through relationship building and fantastic customer service.
Overview
4
4
years of professional experience
Work History
Hostess, Life Enrichment Activities
Aegis Living
12.2023 - Current
Efficiently served 20-25 residents at once
Answered residents questions about hours, seating, and menu information.
Greeted residents warmly upon arrival and provided friendly and warm presence throughout dining experience, also assisting carestaff when necessary
Trained new hostess on customer service best practices and restaurant policies to maintain high standards of service.
Engaged with residents with dementia through reading, art, and interactive games to enhance cognitive function and provide emotional support.
Planned activities for residents in memory and hospice care, catered to their individual needs.
Stylist & Brand Rep
Kate Spade
09.2022 - 12.2023
Top seller, individually responsible for $25-35K of monthly sales.
Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
Connected and engaged with customers to understand styling needs and build lasting relationships to increase brand loyalty.
Increased sales by effectively showcasing and modeling brand merchandise, enhancing product visibility and appeal within the store
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Visual Merchandising Supervisor
Lacoste
04.2022 - 09.2022
Supervised and trained team of sales associates, verifying accuracy and efficiency in work processes.
Implemented new displays, promotions and store layout changes.
Monitored and replenished display inventory and restructured according to available stock.
Increased sales by aesthetically pleasing displays.
Sales Floor Supervisor
Burlington Coat Factory Store
11.2021 - 05.2022
Supervised 20 person sales team, stepping in to support employees and deliver smooth sales processes for clients
Set employee schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines
Hired, trained, and mentored team members to drive performance and increase positive customer experiences
Maintained records related to sales, returns and inventory availability
Implemented reward programs to motivate sales employees and assisted other managers in doing the same
Built product displays and exceeded all merchandising expectations
Sales Associate, Hiring Manager, Stockroom
Burlington Coat Factory Store
05.2020 - 11.2021
Determined required job seeker qualifications for potential interviewees by reviewing and evaluating resume and application information.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Biology
Diablo Valley College
05.2024
Skills
Sales Team Leadership
Excellent Communication and Interpersonal Skills
Exceeding Sales Goals
Merchandising and Display
Operations; Retail Metrics and Goals, Scheduling, Payroll
Building Customer Relationships and Brand Loyalty
Adaptable and Flexible
Team Building Exercises
Google Docs, Slides, and Sheets
Timeline
Hostess, Life Enrichment Activities
Aegis Living
12.2023 - Current
Stylist & Brand Rep
Kate Spade
09.2022 - 12.2023
Visual Merchandising Supervisor
Lacoste
04.2022 - 09.2022
Sales Floor Supervisor
Burlington Coat Factory Store
11.2021 - 05.2022
Sales Associate, Hiring Manager, Stockroom
Burlington Coat Factory Store
05.2020 - 11.2021
Associate of Science - Biology
Diablo Valley College
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