Hannah Spanne
Pleasant Hill,CA
Summary
Detail-oriented team player with strong organizational skills and superior work ethic. . Ability to handle multiple projects simultaneously with a high degree of accuracy. Excels in creating brand loyalty through relationship building and fantastic customer service.
Overview
4
4
years of professional experience
Work History
Hostess, Life Enrichment Activities
Aegis Living
12.2023 - Current
- Efficiently served 20-25 residents at once
- Answered residents questions about hours, seating, and menu information.
- Greeted residents warmly upon arrival and provided friendly and warm presence throughout dining experience, also assisting carestaff when necessary
- Trained new hostess on customer service best practices and restaurant policies to maintain high standards of service.
- Engaged with residents with dementia through reading, art, and interactive games to enhance cognitive function and provide emotional support.
- Planned activities for residents in memory and hospice care, catered to their individual needs.
Stylist & Brand Rep
Kate Spade
09.2022 - 12.2023
- Top seller, individually responsible for $25-35K of monthly sales.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Connected and engaged with customers to understand styling needs and build lasting relationships to increase brand loyalty.
- Increased sales by effectively showcasing and modeling brand merchandise, enhancing product visibility and appeal within the store
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Visual Merchandising Supervisor
Lacoste
04.2022 - 09.2022
- Supervised and trained team of sales associates, verifying accuracy and efficiency in work processes.
- Implemented new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Increased sales by aesthetically pleasing displays.
Sales Floor Supervisor
Burlington Coat Factory Store
11.2021 - 05.2022
- Supervised 20 person sales team, stepping in to support employees and deliver smooth sales processes for clients
- Set employee schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines
- Hired, trained, and mentored team members to drive performance and increase positive customer experiences
- Maintained records related to sales, returns and inventory availability
- Implemented reward programs to motivate sales employees and assisted other managers in doing the same
- Built product displays and exceeded all merchandising expectations
Sales Associate, Hiring Manager, Stockroom
Burlington Coat Factory Store
05.2020 - 11.2021
- Determined required job seeker qualifications for potential interviewees by reviewing and evaluating resume and application information.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Biology
Diablo Valley College
05.2024
Skills
- Sales Team Leadership
- Excellent Communication and Interpersonal Skills
- Exceeding Sales Goals
- Merchandising and Display
- Operations; Retail Metrics and Goals, Scheduling, Payroll
- Building Customer Relationships and Brand Loyalty
- Adaptable and Flexible
- Team Building Exercises
- Google Docs, Slides, and Sheets
Timeline
Hostess, Life Enrichment Activities
Aegis Living
12.2023 - Current
Stylist & Brand Rep
Kate Spade
09.2022 - 12.2023
Visual Merchandising Supervisor
Lacoste
04.2022 - 09.2022
Sales Floor Supervisor
Burlington Coat Factory Store
11.2021 - 05.2022
Sales Associate, Hiring Manager, Stockroom
Burlington Coat Factory Store
05.2020 - 11.2021
Associate of Science - Biology
Diablo Valley College
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