- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Photography
- Enjoy participating in Soccer for overall physical and mental well-being
- Gym Workouts
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Hannah Spaulding
Mount Pleasant,SC
Summary
Dynamic and customer-focused professional with extensive experience at Slice & Biscuit, excelling in customer service and safety compliance. Proven ability to foster strong relationships and optimize operations, while effectively training junior staff. Skilled in inventory restocking and maintaining organized workspaces, ensuring exceptional dining experiences for diverse clientele.
Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record. Dependable Server successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Food Runner/Server
Ty's Roadside
09.2021 - Current
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Liaised with management and other departments to maintain smooth operations.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Provided guidance and support to junior staff members in achieving performance goals.
- Assisted with onboarding new staff members, providing orientation and support.
Staff
Playa Bowls
04.2023 - 09.2024
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Closing duties
Host/Server Assistant
Community Table
06.2023 - 09.2023
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
Staff/Server
Slice & Biscuit
09.2018 - 12.2021
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Liaised with management and other departments to maintain smooth operations.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Provided guidance and support to junior staff members in achieving performance goals.
- Assisted with onboarding new staff members, providing orientation and support.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Bachelor of Science - Exercise Science
College of Charleston
Charleston, SC05-2028
High School Diploma -
Lucy Beckham High School
Mount Pleasant SC05-2023
Skills
- Materials restocking
- Cleaning and organization
- Visitor reception
- Report development
- Cleaning skills
- Supply replenishment
- Customer relations skills
- Customer service
- Payment processing
- Safety compliance
- Inventory restocking
- Cash handling
- Multi-line phone systems
- Customer service expertise
- Foodservice
- Table resetting
- Service station maintenance
- Table service
- Bussing tables
- Teamwork and collaboration
Interests
Extracurricular Activities
Orangetheory Fitness
CofC Soccer Club
Timeline
Host/Server Assistant
Community Table
06.2023 - 09.2023
Staff
Playa Bowls
04.2023 - 09.2024
Food Runner/Server
Ty's Roadside
09.2021 - Current
Staff/Server
Slice & Biscuit
09.2018 - 12.2021
Bachelor of Science - Exercise Science
College of Charleston
High School Diploma -
Lucy Beckham High School
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