Hannah Spear
Jacksonville,TX
Summary
Accomplished Practice Manager with a proven track record at Christus Trinity Mother Frances Hospital, enhancing operational efficiency and patient satisfaction through strategic planning and effective communication. Skilled in Epic Systems, Insurance verification, medical coding and billing along with policy development, I significantly improved revenue and fostered a collaborative team environment, leveraging critical thinking and a results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practice Manager
Christus Trinity Mother Frances Hospital
07.2018 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office and clinical supplies and kept check on inventory levels.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with clinical and clerical associates.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Supervised team of 20 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Lead Patient Access Representative
Christus Trinity Mother Frances Hospital
07.2018 - Current
- Strengthened relationships with referring physicians'' offices through proactive communication and effective problem-solving skills.
- Partnered with quality assurance teams in conducting ongoing evaluations of the Patient Access department''s performance, leading to continuous improvements in service delivery.
- Conducted regular audits of patient accounts to identify discrepancies, resulting in improved financial outcomes for the organization.
- Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, colleagues, and other stakeholders.
- Reduced wait times for patients through efficient scheduling and coordination with clinical staff.
- Collaborated with interdisciplinary teams to optimize patient care, communication, and resource utilization.
- Provided compassionate assistance to patients experiencing financial hardship by identifying available resources or alternative payment options when appropriate.
- Improved revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.
- Served as a liaison between patients, providers, and administrative staff to ensure seamless coordination of care across multiple departments.
- Facilitated strong communication and collaboration within the department by organizing regular team meetings and initiating open discussions on areas of concern or potential improvement.
Patient Access Representative
CHRISTUS Trinity Mother Frances Health System
07.2018 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
MA Assistant
Minivasive Spine Institute
05.2016 - 06.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Associate of Science - Medical Billing And Coding
Tyler Junior College
Troup, TXHigh School Diploma -
Hargrave High School
Huffman, TX05.2016
Skills
- Policy and procedure development
- Communication
- Time management
- Employee performance
- Strategic Planning
- Electronic Health Records
- Payroll Administration
- Staff Development
- Supplies Ordering
- Budget Oversight
- Critical Thinking
- Epic Systems
Certification
- Certified Notary Public, valid until March 27, 2027
Timeline
Practice Manager
Christus Trinity Mother Frances Hospital
07.2018 - Current
Lead Patient Access Representative
Christus Trinity Mother Frances Hospital
07.2018 - Current
Patient Access Representative
CHRISTUS Trinity Mother Frances Health System
07.2018 - Current
MA Assistant
Minivasive Spine Institute
05.2016 - 06.2017
Associate of Science - Medical Billing And Coding
Tyler Junior College
High School Diploma -
Hargrave High School
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