Hannah Spencer
Seattle,WA
Summary
Dynamic individual with hands-on experience in management, child care and food service with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Full Time Childcare Provider
Private Family Employers
03.2023 - 12.2025
- Worked with parents one-on-one to address individual needs of children in care.
- Played engaging, age-appropriate games to entertain and educate children.
- Transported children to and from activities safely.
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
- Prepared nutritious meals and snacks for children to maintain balanced diets.
- Supported young children through development of life skills such as taking turns, resolving conflict, and expressing emotions appropriately.
- Drove school-aged children to school's premises and returned for pickup at preset times.
- Supported parent-initiated potty training behaviors using positive reinforcement.
- Encouraged children to transition from diapers and assisted in development of good restroom habits.
- Planned fun, educational activities for children aged 8 months to 5 years old.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Liaised with parents and guardians to discuss child progress.
- Planned and executed activities to stimulate physical, social and intellectual growth. Developed age-appropriate activities and crafts to engage multiple children aged 8 months to 11 years.
- Assisted in potty training and other daily hygiene activities to support child development.
- Provided emotional support and guidance to children during difficult times.
General Manager of Operations
Mallard Ice Cream & Cafe
07.2021 - 09.2022
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Maintained payroll information by calculating, collecting, and entering data.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Server/Kitchen Staff Member
Mallard Ice Cream & Cafe
09.2018 - 07.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Worked alongside other individuals on food production line.
Front of House Manager
Mallard Ice Cream & Cafe
08.2019 - 06.2020
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Developed unique events and special promotions to drive sales.
Education
Bachelor of Arts - Sociology/ Women, Gender, And Sexuality
Western Washington University
Bellingham, WA06-2019
Skills
- Exceptional leadership skills developed through experience supervising staff members and chairing committees as well as through taught courses and professional trainings
- Flexible team player who prospers in fast-paced busy environments and is able to adapt and problem solve through any situations that may arise
- Communication skills developed through working in retail and customer service as well as emotional intelligence professional development trainings
- Conflict resolution skills developed through customer service experience as well as supervisory experience and professional development trainings
- Interpersonal and relationship builder furthered through team sports and clubs as well as professional development trainings
- Creative and problem solving practiced and developed through interests, hobbies, and through a change management certification
Certification
- Negotiation Skills: Negotiate and Resolve Conflict Certificate (Coursera)
- Leading Transformations: Manage Change Certificate (Coursera)
- OSHA Certified
Timeline
Full Time Childcare Provider
Private Family Employers
03.2023 - 12.2025
General Manager of Operations
Mallard Ice Cream & Cafe
07.2021 - 09.2022
Front of House Manager
Mallard Ice Cream & Cafe
08.2019 - 06.2020
Server/Kitchen Staff Member
Mallard Ice Cream & Cafe
09.2018 - 07.2020
Bachelor of Arts - Sociology/ Women, Gender, And Sexuality
Western Washington University
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