HANNAH SPOTT
Celina,TX
Summary
Results-driven professional with a proven track record in enhancing customer service, increasing sales, and streamlining operations to improve team collaboration and performance. Exhibits proactive communication expertise with clients and colleagues, cultivating positive business relationships, and optimizing performance efficiencies.
Overview
12
12
years of professional experience
Work History
Executive Administrative Assistant
Red Zone Tickets
Omaha, NE
05.2019 - Current
- Streamlined office efficiency by preparing and updating records, spreadsheets, and presentations for executives.
- Facilitated communication by opening, sorting, and responding to correspondence on behalf of business leaders.
- Liaised between the owner, clients, and colleagues regarding accounts and new business opportunities.
- Executed smooth transition from in-office to remote operations
- Developed training manuals to address customer issues effectively.
- Compiled procurement data to generate accurate projections.
- Conducted budget formulation by reviewing and preparing estimates and financial plans.
- Managed order processes for new and existing customers.
Account Manager
Uline
Des Moines, IA
05.2017 - 03.2019
- Relocated to Des Moines, IA to oversee $18 million sales territory.
- Achieved 27% cold call conversion rate, highest in Midwest.
- Prioritized and scheduled appointments to maximize revenue from large customer base.
- Prepared agendas for seven daily meetings based on account analysis.
- Cultivated business relationships by delivering exceptional solution-based products and services.
- Analyzed reports, developed presentations, and provided recommendations to enhance efficiencies between Quotes and Sales Departments.
- Coordinated personal travel arrangements according to territory requirements.
- Prospected and acquired new clientele through effective cold calling strategies.
Inside Sales & Backorder Representative
Uline
Hudson, WI
06.2014 - 05.2017
- Facilitated special pricing requests for customers nationwide.
- Collaborated with outside sales team for account maintenance and follow-ups.
- Utilized critical thinking to manage inventory levels and optimize transportation logistics.
- Trained and mentored new Inside Sales Representatives for skill development.
Customer Service Representative
Uline
Hudson, WI
04.2013 - 06.2014
- Conducted daily customer interactions to promote products and services.
- Exceeded weekly and monthly performance goals consistently.
- Mentored and developed new hires to enhance team productivity.
- Handled approximately 90 calls daily, addressing inquiries and solving problems effectively.
Education
Bachelor of Science - Marketing
Minnesota State University - Mankato
2012
Skills
- Professional communication skills
- Microsoft Office proficiency
- Organizational skills
- Problem-solving abilities
- Travel coordination expertise
- Report analysis and summarization
- Attention to detail
- Multi-tasking and time management
- Adaptability to new roles
- Product demonstrations
- Employee training and development
- Articulate phone communication
- Training program development experience
- Inventory and operations management
Timeline
Executive Administrative Assistant
Red Zone Tickets
05.2019 - Current
Account Manager
Uline
05.2017 - 03.2019
Inside Sales & Backorder Representative
Uline
06.2014 - 05.2017
Customer Service Representative
Uline
04.2013 - 06.2014
Bachelor of Science - Marketing
Minnesota State University - Mankato
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