HANNAH SPOTT
Phoenix,AZ
Summary
Operations and account management professional with a track record of improving workflows, supporting revenue-generating accounts, and strengthening client relationships. Experienced in developing training programs, streamlining processes, and driving operational efficiency across diverse business environments. Recognized for strong communication, cross-functional collaboration, and a proactive approach to solving complex business challenges.
Overview
13
13
years of professional experience
Work History
RMS Associate Account Manager
American Contractors Insurance Group
Richardson, TX
07.2025 - Current
- Manage full lifecycle of accounts including renewals, audits, endorsements, and policy updates
- Serve as primary contact for clients and brokers, resolving issues and coordinating requests
- Process policies, certificates, and endorsements while maintaining accurate documentation
- Support audits through payroll validation, data analysis, and compliance review
- Identify and implement workflow improvements to increase team efficiency
- Developed Excel-based audit comparison tool reducing data entry time by 85% and improving accuracy
- Utilize Microsoft Copilot and AI-assisted tools to streamline communication, reporting, and workflow organization
- Proactively developed and led a weekly training series covering AI tools, process improvements, and advanced Excel techniques to support team efficiency, innovation, and continuous development
- Awarded Innovation of the Quarter for process improvement impact
Executive Administrative Assistant
Red Zone Tickets
Omaha, NE
05.2019 - 06.2025
- Managed day-to-day business operations, including reporting, executive support, and workflow coordination
- Served as primary liaison between leadership, clients, and internal teams, improving communication and response time
- Led full transition from in-office to remote operations, maintaining productivity and continuity
- Developed training programs and onboarded approximately 20 interns and employees, improving employee readiness, consistency, and operational efficiency
- Managed customer accounts, order processing, and ongoing client relationships
- Built financial estimates and supported budgeting and planning processes
- Analyzed market trends to strengthen proposals and pricing strategies
- Developed and managed a client retention program that secured approximately 40% of active clients into multi-year agreements, increasing retention and reducing competitive churn
- Designed, managed, and executed DocuSign contract workflows that streamlined agreement execution and accelerated client onboarding
- Increased College World Series social media engagement by 50% through strategic marketing partnerships, QR-code campaigns, and targeted promotional placements throughout Omaha
- Played a key role in supporting a company consistently recognized as Omaha's top ticket broker throughout tenure through client service, operational leadership, and retention-focused initiatives.
- Oversaw inventory pricing and operational workflows to improve efficiency and cost control
Account Manager
Uline
Des Moines, IA
05.2017 - 03.2019
- Managed a $18M sales territory, relocating for a high-growth opportunity
- Achieved a 27% cold call conversion rate, highest in Midwest region
- Built strong client relationships through solution-based selling and product expertise
- Scheduled and led up to seven daily client meetings to maximize territory performance
- Prospected and secured new business through strategic outreach and relationship building
- Analyzed reports and developed recommendations to improve coordination between teams
- Monitored industry trends and adjusted sales strategies to remain competitive
Inside Sales & Backorder Representative
Uline
Hudson, WI
06.2014 - 05.2017
- Managed nationwide customer accounts, including special pricing requests and order support
- Partnered with outside sales team to maintain and grow client relationships
- Utilized data analysis to manage inventory levels and optimize logistics decisions
- Trained and mentored new team members, supporting onboarding and development
Customer Service Representative
Uline
Hudson, WI
04.2013 - 06.2014
- Handled approximately 90 customer calls daily, resolving issues and providing product support
- Consistently exceeded weekly and monthly performance goals
- Trained and supported new hires to improve team productivity
Education
Bachelor of Science - Marketing
Minnesota State University - Mankato
2012
Skills
- Account Management
- Client Relations
- Process Improvement
- Audit & Compliance
- Data Analysis
- Microsoft Excel
- Microsoft Copilot & AI Tools
- Operations Management
- Training & Development
- Problem Solving
- Inventory & Logistics
Quote
Some people want it to happen, some wish it would happen, others make it happen.
Michael Jordan
Timeline
RMS Associate Account Manager
American Contractors Insurance Group
07.2025 - Current
Executive Administrative Assistant
Red Zone Tickets
05.2019 - 06.2025
Account Manager
Uline
05.2017 - 03.2019
Inside Sales & Backorder Representative
Uline
06.2014 - 05.2017
Customer Service Representative
Uline
04.2013 - 06.2014
Bachelor of Science - Marketing
Minnesota State University - Mankato