Hannah Spurlin
Store Manager
Cleveland,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Mapco Express
Cleveland , TN
06.2022 - Current
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Circle K
Cleveland , TN
01.2018 - 07.2021
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant General Manager
Sonic
Cleveland, TN
08.2016 - 10.2019
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Resolved problems promptly to elevate customer approval.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Assistant Manager
Sonic
Greenville, KY
01.2016 - 08.2016
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Bartender
Tumbleweed Tex Mex Grill & Margarita Bar
Madisonville , KY
10.2010 - 12.2015
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights, and weekends.
Education
Business Administration And Management
Madisonville Community College
Madisonville, KYHopkins County Central High School
Madisonville, KY05.2005
Skills
- Retail Inventory Management
- Sales Operations
- Inventory Control Procedures
- Sales Strategies
- Order Management
- Inventory Merchandising
- Active Listening and Communication
- Customer Service
- Time Management
- Operational Efficiency
- Maximizing Profitability
- Goals and Performance
- Sales Expertise
- Team Leadership
- Complex Problem-Solving
- Critical Thinking
Timeline
Store Manager
Mapco Express
06.2022 - Current
Store Manager
Circle K
01.2018 - 07.2021
Assistant General Manager
Sonic
08.2016 - 10.2019
Assistant Manager
Sonic
01.2016 - 08.2016
Bartender
Tumbleweed Tex Mex Grill & Margarita Bar
10.2010 - 12.2015
Business Administration And Management
Madisonville Community College
Hopkins County Central High School
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