Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hannah Stankus

Cuyahoga Falls,OH

Summary

Dynamic and results-driven Supervisor, seeking to transition into an Implementation Specialist role. Proven track record of leading teams to achieve operational excellence and driving process improvements. Adept at managing complex projects and fostering collaboration across departments. Recognized as a goal-oriented professional committed to leveraging existing expertise while continuously building new skills to deliver impactful solutions. Eager to contribute to innovative implementation strategies that enhance organizational success.

Overview

12
12
years of professional experience

Work History

Supervisor

Progressive
03.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Subrogation Specialist

Progressive
02.2022 - 02.2023
  • Assisted in creating company-wide guidelines on standard operating procedures for subrogation processes.
  • Identified potential fraud instances through diligent review of claims data, contributing to loss prevention efforts.
  • Negotiated settlements with responsible parties, securing favorable outcomes for clients.
  • Established productive relationships with external partners such as attorneys, expert witnesses, and insurance adjusters.

Private Dining Coordinator

Blue Canyon Kitchen and Tavern
12.2017 - 06.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Takeout Specialist

PF Changs Restaurant
01.2013 - 01.2017
  • Entered orders in electronic system, drove to customer addresses to deliver food and beverages in person and processed cash and card payments on location.

Education

North High School
Eastlake, OH

Associate of Arts -

Lakeland Community College
Willoughby, OH

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Strong interpersonal relationships
  • Action plan facilitation
  • Proven leadership experience
  • Analytical thinking
  • Spreadsheets proficiency
  • Training and mentoring
  • Goal oriented
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Staff development
  • Processes and procedures
  • Project management
  • Relationship building

Accomplishments

-Supervisor of Distinction

Timeline

Supervisor

Progressive
03.2023 - Current

Subrogation Specialist

Progressive
02.2022 - 02.2023

Private Dining Coordinator

Blue Canyon Kitchen and Tavern
12.2017 - 06.2020

Takeout Specialist

PF Changs Restaurant
01.2013 - 01.2017

North High School

Associate of Arts -

Lakeland Community College

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