Hannah Starck
Montgomery,IL
Summary
Project manager with extensive experience at Liberty Mutual, specializing in cross-functional collaboration and stakeholder engagement. Achieved ~$170M in actionable insights and earned the President’s Award for exceptional performance. Proficient in project management and team leadership, consistently delivering results through innovative problem-solving and effective relationship building.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Manager II
Liberty Mutual
Warrenville, Illinois
05.2021 - Current
- Identified risks and implemented mitigation strategies proactively during projects.
- Coordinated cross-functional teams to ensure timely project completion.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
Project Manager I
Liberty Mutual
Warrenville, Illinois
05.2021 - 07.2022
- Spearheaded OneBrand organizational change management across Finance, Product, and Treasury.
- Cultivated stakeholder relationships to promote trust, inclusiveness, and collaboration.
- Influenced creativity and problem solving through thought-provoking inquiries.
- Directed multiple product deployments, including HMR 2.5 and Safeco Aerial.
- Implemented quick solutions like an issues/decision log to enhance accountability.
- Designed PM development resources as a leader in Capability Building project in CaPM.
Quality Improvement Team Manager - Vendor
Liberty Mutual
Warrenville, IL
07.2019 - 05.2021
- Established quality system to evaluate vendor utilization and performance across all business lines.
- Generated ~$170M in actionable insights through comprehensive reviews of 20 high-medium risk vendor categories.
- Collaborated with various departments on RFI/RFP projects, contributing to market questionnaires and supplier presentations.
- Formulated strategies to identify additional high-risk vendor opportunities by analyzing contracts and internal data.
- Managed project plans for each vendor category review, overseeing multiple projects to enhance team productivity.
- Developed and empowered team members to execute initiatives and embrace calculated risks.
QI Team Manager - Subro, Support, Salvage
Liberty Mutual
Warrenville, Illinois
10.2014 - 06.2019
- Received President’s Award in 2018 for outstanding performance.
- Mentored and developed staff, achieving 100% QIDP transition rate since July 2015.
- Analyzed quality data, compiled results, and presented actionable recommendations to stakeholders.
- Collaborated with leadership and key stakeholders to implement strategic action plans for improvement.
- Partnered with vendor Cognizant to create a quality program that evaluates transitioned workflows.
- Designed and led quality program transformations for Claims Support and Subrogation processes.
Business Analyst II
Liberty Mutual
Warrenville, Illinois
08.2013 - 10.2014
- Managed restructuring of Support, overseeing closure of regional offices and transition of services.
- Prioritized new work requests from internal customers, emphasizing business case evaluation.
- Developed interactive iConnect site featuring standard work, continuous improvement resources, and service menu.
- Identified workflow alignment opportunities, implementing solutions to enhance efficiency and drive results.
Support Supervisor
Liberty Mutual
Warrenville, Illinois
10.2010 - 08.2013
- Mentored and coached employees to drive achievement of business results.
- Facilitated six value stream mapping sessions to identify work stream efficiencies.
- Delivered training on Navigator system and Standard Work to Support & Salvage units nationwide.
- Prioritized work production to align team and departmental goals with business needs.
Total Loss Senior Claims Representative
Liberty Mutual
Warrenville, Illinois
05.2009 - 10.2010
- Evaluated and negotiated total loss claims in compliance with legal statutes.
- Participated in Pathways to Leadership Program to develop leadership skills.
- Created and presented Total Loss Best Practices to standardize processes and reduce cycle time.
Account Representative
Enterprise Rent-A-Car
Warrenville, Illinois
04.2007 - 05.2009
- Oversaw all facets of rental process for Liberty Mutual Insurance.
- Collaborated with rental branches and claims staff to resolve issues and enhance customer experiences.
- Promoted Enterprise products and services to adjusters and claim centers, increasing visibility and engagement.
Assistant Branch Manager
Enterprise Rent-A-Car
Aurora, IL
08.2006 - 04.2007
- Forecasted vehicle and staffing needs by analyzing industry trends.
- Mentored, coached, and trained employees to foster continuous growth.
- Managed customer billing and account receivables to ensure timely payment collection.
Management Trainee
Enterprise Rent-A-Car
Naperville, IL
05.2005 - 08.2006
- Marketed products and services to prospective business partners and existing accounts, increasing book of business.
- Analyzed customer service scores and referral feedback to assess customer impact.
- Safeguarded customer financial interests through sales of Enterprise protection packages and products.
Education
Bachelor of Arts - Communication
Lake Forest College
Lake Forest, IL05-2005
Skills
- Project management
- Cross-functional collaboration
- Problem solving
- Stakeholder engagement
- Conflict resolution
- Team leadership
- Motivating teams
- Influencing others
- Relationship building
- Employee development
Certification
Project Management Professional (PMP) - Project Management Institute - Nov. 2024
Accomplishments
President's Award - 2018
Timeline
Project Manager II
Liberty Mutual
05.2021 - Current
Project Manager I
Liberty Mutual
05.2021 - 07.2022
Quality Improvement Team Manager - Vendor
Liberty Mutual
07.2019 - 05.2021
QI Team Manager - Subro, Support, Salvage
Liberty Mutual
10.2014 - 06.2019
Business Analyst II
Liberty Mutual
08.2013 - 10.2014
Support Supervisor
Liberty Mutual
10.2010 - 08.2013
Total Loss Senior Claims Representative
Liberty Mutual
05.2009 - 10.2010
Account Representative
Enterprise Rent-A-Car
04.2007 - 05.2009
Assistant Branch Manager
Enterprise Rent-A-Car
08.2006 - 04.2007
Management Trainee
Enterprise Rent-A-Car
05.2005 - 08.2006
Bachelor of Arts - Communication
Lake Forest College