Hannah Stephens

Collaborated closely with the General Manager to create and manage employee schedules, ensuring optimal store coverage and smooth operations. Trained and onboard new hires, fostering a strong understanding of company policies, sales strategies, and customer service standards. Supported daily operations by working on sales floor, assisting customers, handling transactions accurately, performed end of the day cash outs while following cash handling policies. Processed shipments, organize inventory, and maintaining stockroom efficiency.

Served as the first point of contact for customers via phone and in person, providing prompt and courteous service. Coordinate with drivers to dispatch towing service. Accurately entered service request, customer information, and job details into the system. Handled billing inquiries, processed payments, and maintained accurate records of transactions. Managed office organizations and filing. Maintained clear communication between customers, drivers and management to ensure timely service and customer satisfaction.

Frontline cashier processing customer’s orders, transactions, while resolving issues, answering product inquiries. Proper cash handout with all transactions, operating credit card machines, and processing checks when needed. Maintained merchandise sales floors. Provided department coverage by collaborating with team members and management to meet sales and customer satisfaction goals.