Overview
Work History
Education
Skills
Timeline
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Hannah Stokes

Covington,LA

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Liberty Mutual
05.2022 - 08.2024
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Support Specialist

H&R Block
02.2021 - 04.2022
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Information Desk Assistant

1st Priority Medical
12.2020 - 02.2021
  • Streamlined the information desk operations by implementing efficient organizational systems and processes.
  • Provided insightful feedback during team meetings regarding ways to improve overall efficiency within the information desk area.
  • Collaborated with team members to develop new strategies for improving customer service at the information desk.
  • Assisted with event coordination and promotion to ensure successful execution and attendance.

Education

High School Diploma -

Lakeshore High School
Mandeville, LA
05.2019

Skills

  • Data Entry
  • Customer Relations
  • Customer Service
  • Computer Proficiency
  • Conflict Resolution
  • Client Relations
  • Microsoft Outlook
  • Customer Relationship Management (CRM)

Timeline

Customer Service Representative

Liberty Mutual
05.2022 - 08.2024

Customer Support Specialist

H&R Block
02.2021 - 04.2022

Information Desk Assistant

1st Priority Medical
12.2020 - 02.2021

High School Diploma -

Lakeshore High School

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Hannah Stokes