Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Stolt

Portland,OR

Summary

Strategic and collaborative team lead and risk analyst specializing in compliance oversight, fraud mitigation, and end to end operational risk management with a strong foundation in creative problem solving. I’ve led the direct scaling of a risk team, thriving in hypergrowth and fast-paced environments. Whether it’s managing a team of risk analysts, tailoring a creating parameters for complex risk assessments, or assisting customers day to day, I bring grit, curiosity, and a bias for action to everything I do.

Overview

7
7
years of professional experience

Work History

Risk Operations Lead

On Inc.
08.2021 - Current
  • Manage a team of fraud and risk analysts, owning the full payment lifecycle, from initial risk assessment to chargeback defense, overseeing $100,000 in transactions monthly.
  • Lead dispute specialists reviewing 500+ disputes monthly, driving continuous improvement of defense RPAs and strategies—resulting in a 30–50% increase in fraud and non-fraud win rates over six months.
  • Collaborate with legal and compliance teams to establish and maintain important regulatory parameters, including KYC processes and SOX internal control compliance.
  • Identify patterns and trends in fraudulent transactions and review and adjust algorithmic rule metrics for velocity, shopper detail, and history in a time-sensitive manner, driving false declines down by 35%.
  • Resolve escalated customer cases and disputes; flag accounts as necessary and communicate with customers for final declines or who warrant additional verification methods via EDD.
  • Evaluated team KPIs and report metrics, providing coaching and accountability techniques while scheduling project timelines with Asana.
  • Coordinated over 500 successful customer interactions a month across various channels using Salesforce ticketing system.

Risk Analyst

On Inc.
05.2020 - 08.2021
  • Monitor risk data to quantify risk and assess exposures, trends, and potential impacts to customers, and provide reporting used to modify fraud flags and risk rules. Assess account credibility with use of fraud scoring and KYC tools like Ekata.
  • Collaborate with internal global stakeholders to ensure compliance on dispute defenses and strategize risk tool improvements.
  • Support fraud incident analysis and post-mortem reviews, identifying root causes and improving response strategies.
  • Defend disputes and chargebacks received from customers on all payment methods; gather evidence with risk assessment tools such as Ethoca. Monitor dispute management tools and report on final outcomes, mitigating an average of $60,000 in fraud losses monthly.

Arts Administrator

Art Ventures Gallery
02.2019 - 01.2020
  • Managed artist communications, inventory systems, and customer relations for 50+ artists.
  • Edited public-facing materials including wall tags, artist statements, and promotional copy.
  • Implemented new organizational tools to streamline documentation and sales processes.

Education

Bachelor of Arts -

University of Arkansas

Skills

  • Salesforce
  • Adyen
  • Asana
  • Regulatory Guidelines (FinCEN, SOX, IRM, PCI-DSS, EDD, KYC)
  • ZenDesk
  • Looker

Timeline

Risk Operations Lead

On Inc.
08.2021 - Current

Risk Analyst

On Inc.
05.2020 - 08.2021

Arts Administrator

Art Ventures Gallery
02.2019 - 01.2020

Bachelor of Arts -

University of Arkansas