Hannah Stowers
Cheyenne
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Magpul Industries
04.2024 - Current
- Resolved customer inquiries effectively, ensuring high levels of satisfaction and support.
- Utilized CRM software to track customer interactions and streamline communication processes.
- Collaborated with cross-functional teams to address product-related concerns and improve service delivery.
- Assisted in training new team members on customer service protocols and company policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Warehouse Worker
Sierra Trading Post
09.2023 - 03.2024
- Coordinated shipping and receiving processes to ensure timely deliveries.
- Maintained accurate stock levels through regular inventory audits and cycle counts.
- Trained new team members on safety protocols and operational procedures.
- Assisted in the development of improved packing techniques, reducing damage during transit.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Assistant Store Manager
NYC Alliance
02.2023 - 09.2023
- Assisted in managing daily operations and staff scheduling to ensure optimal store performance.
- Developed and implemented training programs for new team members to enhance service quality.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Collaborated with senior management to create strategic merchandising plans that increased customer engagement.
- Monitored sales trends and provided insights to drive promotional strategies and boost revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Production assembler
Magpul Industries
06.2021 - 08.2022
Education
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Laramie County Community College
Diploma - undefined
Cheyenne East High School
06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Computer proficiency
- Professional telephone demeanor
- Product knowledge
- Documentation
- Microsoft Office Suite
- Customer relationship management (CRM)
- Spreadsheets
- CRM software proficiency
Timeline
Customer Service Representative
Magpul Industries
04.2024 - Current
Warehouse Worker
Sierra Trading Post
09.2023 - 03.2024
Assistant Store Manager
NYC Alliance
02.2023 - 09.2023
Production assembler
Magpul Industries
06.2021 - 08.2022
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Laramie County Community College
Diploma - undefined
Cheyenne East High School