HANNAH STROBBE
MO
Summary
Strong technical troubleshooting skills with a proven ability to resolve software issues efficiently and effectively. Exceptional customer service skills, ensuring customer satisfaction through prompt and thorough resolution of inquiries and concerns. Collaborative team player with excellent communication and interpersonal skills, adept at bridging the gap between customers and development teams to drive issue resolution and product improvement.
Overview
3
3
years of professional experience
Work History
Dispatcher
Hamilton Plumbing Heating & Ac
12.2023 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Assisted in resolving customer complaints and grievances.
SUPPORT ANALYST
Onspring
09.2021 - 09.2023
- Resolved software issues, answered inquiries, and ensured customer satisfaction
- Utilized remote desktop tools and various communication channels
- Built strong rapport with customers, addressing their concerns and inquiries promptly
- Delivered exceptional customer service, maintaining positive customer relationships as the main point of contact for support
- Identified and documented software bugs reported by customers
- Conducted thorough investigations and provided detailed information for efficient resolution
- Produced clear bug reports for the development team
- Collaborated closely with the development team to communicate customer-reported issues and assist in finding solutions
- Bridged the gap between customers and the team, ensuring timely issue resolution
- Utilized customer feedback to enhance product features and user experience, contributing to customer satisfaction and business growth through idea sharing with product management and development teams.
HANDLER/ CSR
R-Mech
05.2021 - 09.2021
- Dispatched workers to appropriate locations, according to customer requests, specifications, or needs
- Monitored personnel locations and utilization to coordinate service and schedules
- Managed staff by preparing work schedules and assigning specific duties.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
LEAD SERVICE AND SALES COORDINATOR
Neal Harris
11.2021 - 05.2022
- Supported the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems, communicating with the customer regarding scheduled calls and follow-up visits
- Accurately maintained detailed records, generated revenue reports, coordinated meetings, and multitasked within fast-paced atmospheres
- Efficiently planned and routed the most-appropriate technicians and Residential Sales Consultants in accordance with established guidelines and company procedures.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
Full-Stack Web Development -
CENTRIQ IT TRAINING
Kansas City, MO02.2020
Skills
- Solid foundational knowledge of designing and developing full-stack web applications using NET framework
- Knowledge of Office Outlook, Excel, and Word
- Conflict resolution, critical and logical thinking from five years of retail experience
- Leadership, strategic planning, and decision making from management experience
Timeline
Dispatcher
Hamilton Plumbing Heating & Ac
12.2023 - Current
LEAD SERVICE AND SALES COORDINATOR
Neal Harris
11.2021 - 05.2022
SUPPORT ANALYST
Onspring
09.2021 - 09.2023
HANDLER/ CSR
R-Mech
05.2021 - 09.2021
Full-Stack Web Development -
CENTRIQ IT TRAINING
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