Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Swander

Hays,KS

Summary

Dynamic and detail-oriented professional with experience at a federally qualified health center, excelling in HIPAA compliance and patient scheduling. Proven ability to enhance office efficiency through exceptional organizational skills and active listening. Committed to maintaining data accuracy and providing outstanding service, fostering a positive environment for both patients and staff.

Overview

3
3
years of professional experience

Work History

Clinic Office Assistant

First Care Clinic
07.2023 - Current
  • Conducted regular audits of patient records to ensure data accuracy and eliminate discrepancies, maintaining a high level of reliability in record-keeping practices.
  • Ensured compliance with HIPAA regulations by diligently protecting sensitive patient information in all communications and record-keeping practices.
  • Improved overall office efficiency by handling a high volume of incoming calls, addressing inquiries, and directing patients to appropriate resources.
  • Maintained a clean and organized office environment for optimal functionality, ensuring all necessary supplies were stocked and available for use.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Server

Gella’s Diner & Lb. Brewing
05.2023 - 07.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Receptionist

Herndon Speech Clinic
08.2022 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

High School Diploma -

Hays High School
Hays, KS
05-2022

Skills

  • Organizational growth
  • HIPAA compliance
  • Time management mastery
  • Patient scheduling expertise
  • Data entry efficiency
  • Professionalism and discretion
  • Electronic health records management
  • Microsoft office suite proficiency

Timeline

Clinic Office Assistant

First Care Clinic
07.2023 - Current

Server

Gella’s Diner & Lb. Brewing
05.2023 - 07.2023

Receptionist

Herndon Speech Clinic
08.2022 - 06.2023

High School Diploma -

Hays High School

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Hannah Swander