HANNAH SWINSON
Kinston,US
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
5
5
years of professional experience
Work History
CNA
UNC Health Wayne
06.2023 - 08.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported needs of 12 patients under the supervision in a hospital bed.
Sales Associate
Bert's Surf Shop
11.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Neuse Sport Shop
06.2021 - 05.2023
- Checked customer prices and processed sales by scanning barcodes
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
- Opened, shelved, and merchandised new products in visually appealing and well-organized displays for maximum sales promotions
- Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each day
- Ran the cash register and made sure the balance in the drawer was correct with many on going transactions per day
- Talked to customers about merchandise, outlined restrictions, and educated them on policies
- Mannequins were dressed and accessorized to highlight the featured clothing and accessories
- Designed eye-catching displays to attract customers' attention
- Folded and arranged clothes/merchandise in attractive displays to increase sales
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
Optometric Technician
Carolina Vision Care
06.2020 - 06.2021
- Communicated with ophthalmic companies to maintain proper inventory levels
- Input patient information and exam findings into an electronic medical records system to facilitate accurate record-keeping
- Called and faxed pharmacies to submit prescriptions and refills
- Exam rooms and medical equipment were sanitized, restocked, and organized by me
- Immediately informed the doctor of any unusual or urgent circumstances in the patients' condition or environment
- Implemented care and efficiency improvements to support and improve office operations
- Helped with questions about insurance, eligibility, and prior authorizations for medications and glasses
- Did clerical work like word processing, data entry, phone answering, and filing
- Assisted patients in selecting and ordering glasses or contact lenses to encourage informed decisions
- Performed pre-examination procedures to collect data and make eye appointments more efficient and productive
- Educated patients on medications, procedures, and treatment plans
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Waitress
Hwy 55 Burgers, Shakes & Fries
03.2018 - 03.2020
- Washed silverware, dishes, cooking utensils, equipment, and displays for buffets, restaurants, and banquets
- Managed food resources, memorized orders, and coordinated service in a 16 table restaurant
- Shared knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests
- Prepared beverages and filled food orders for customers
- Cleaned and inspected food preparation areas to ensure that they were clean and sanitary
- Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers
- I'm familiar with the menu's content and keep up with any changes
- Double-checked order accuracy and food quality before delivering to customers
- Recommendation
- Stocked server areas with supplies to ensure excellent functionality while serving before, during, and after shifts
- Serve food and beverages to guests in accordance with their orders
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Dealt professionally with customer complaints, resolving issues through diplomatic acknowledgement and a commitment to service
- Completed thorough and accurate opening and closing duties to ensure a smooth restaurant operation.
Education
Associate of Science - Nursing
Lenoir Community College
Kinston, NC08.2025
No Degree - Nursing
Lenoir Community College
Kinston, NC04.2023
High School Diploma -
South Lenoir High School
Deep Run, NC08.2020
Skills
- CNA 1
- BLS/CPR
- Dependable and Responsible
- Teamwork and Collaboration
- Active Listening
- Flexible and Adaptable
Timeline
CNA
UNC Health Wayne
06.2023 - 08.2023
Sales Associate
Bert's Surf Shop
11.2022 - 04.2023
Sales Associate
Neuse Sport Shop
06.2021 - 05.2023
Optometric Technician
Carolina Vision Care
06.2020 - 06.2021
Waitress
Hwy 55 Burgers, Shakes & Fries
03.2018 - 03.2020
Associate of Science - Nursing
Lenoir Community College
No Degree - Nursing
Lenoir Community College
High School Diploma -
South Lenoir High School
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