Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Talbot

Caro

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at KFC/KBP Brands. Excelled in labor management and sanitation standards, significantly improving service quality. Skilled in POS systems and passionate about employee retention, demonstrating strong leadership and negotiation abilities. Achieved notable success in waste reduction, contributing to a more efficient and cost-effective environment. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

9
9
years of professional experience

Work History

Restaurant Co-Manager

Kfc/KBP Brands
06.2021 - 01.2025
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Sales Associate

Beacon and Bridge
09.2018 - 03.2021
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Worked 3rd shift, stocking all cooler products
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate

M and N Market
10.2017 - 08.2018
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Crew Member Cook

Sonic Drive-in
12.2016 - 12.2017
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Kept kitchen up to code for health and safety inspections.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Communicated with management on food inventory stock to request order placement.
  • Monitored food temperatures to meet quality and safety standards.
  • Followed company recipes and production standards to satisfy customers.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods.

Crew Member

Wendys Restaurant
02.2016 - 07.2016
  • Trained new team members on procedures, customer service, and sales techniques.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked front counter, drive-thru and other areas.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

High School Diploma -

Ombudsman Educational Services
170 Millville Rd, Lapeer, Mi 48446
06-2017

Skills

  • Scheduling expertise
  • Waste reduction
  • Vendor negotiation
  • Employee retention
  • Sanitation standards
  • Labor management
  • Food safety
  • POS systems proficiency
  • Passion for customer satisfaction

Timeline

Restaurant Co-Manager

Kfc/KBP Brands
06.2021 - 01.2025

Sales Associate

Beacon and Bridge
09.2018 - 03.2021

Sales Associate

M and N Market
10.2017 - 08.2018

Crew Member Cook

Sonic Drive-in
12.2016 - 12.2017

Crew Member

Wendys Restaurant
02.2016 - 07.2016

High School Diploma -

Ombudsman Educational Services
Hannah Talbot