Hannah Tandazo
Fort Smith,AR
Summary
Dynamic professional with a proven track record, excelling in conflict resolution and team collaboration. Demonstrated ability to develop comprehensive care plans and facilitate positive behavior change. Skilled in documentation and reporting, adept at managing crises and enhancing client access to resources. Achieved significant improvements in client outcomes through effective intervention strategies.
Overview
11
11
years of professional experience
Work History
Case Manger
The Guidance Center
01.2025 - Current
- Monitor clients' progress and track client services to provide crisis interventions.
- Refer clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Facilitate individual and group sessions to promote positive behavior change for clients.
- Assist clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Develop and implement comprehensive case management plans to address client needs and goals.
Case Manager
Harbor House Incorporated
07.2023 - 07.2024
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Support Staff
Harbor House Incorporated
07.2022 - 07.2023
- Communicated with clients on behalf of staff to relay messages and information.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Attended training sessions to stay updated on procedures and services.
- De-escalated tense situations when clients were experiencing a crisis and enlisted higher level of care when necessary.
Front Desk
Super 8 Hotel
06.2020 - 07.2022
- Assisted guests with reservations.
- Handled monetary transactions in an organized fashion.
- Scheduled housekeepers room assignments each day.
- Was acting manager and was responsible for overseeing and resolving any and all customer issues or complaints.
Horse Broker
HD Training and Sales
01.2014 - 05.2020
- Prepared horses for specific competitions or tasks.
- Scheduled farrier and vet appointments regularly.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form, and skills.
- Advised students on standard riding gear, proper use and basic care and maintenance.
- Instructed students in horsemanship and specific riding skills in both English and Western riding styles.
- Fit gear for horses and specific riders.
- Rode horses to meet required pace or timed work and executed jump-outs to develop skills and compliance of individual animals.
- Inspected, prepared, cleaned, disinfected, and maintained comfortable horse stable and enclosures.
- Maintained animal health records, treating minor injuries, and reporting serious injuries to owners for consultation with veterinarians.
Education
Bachelor of Science - Psychology
UAFS
Fort Smith, AR05-2028
Skills
- Conflict resolution
- Clear communication
- Risk assessment
- Time management
- Intervention plans
- Referral coordination
- Documentation and reporting
- Team collaboration
Languages
Spanish
Professional Working
Timeline
Case Manger
The Guidance Center
01.2025 - Current
Case Manager
Harbor House Incorporated
07.2023 - 07.2024
Support Staff
Harbor House Incorporated
07.2022 - 07.2023
Front Desk
Super 8 Hotel
06.2020 - 07.2022
Horse Broker
HD Training and Sales
01.2014 - 05.2020
Bachelor of Science - Psychology
UAFS