Hannah Tarpley
Summary
Dedicated Human Resources Specialist with fifteen+ years experience in high-level executive support roles. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Attentive Dental Account Specialist with over 6 years experience with concentration on dental insurance, billing, payments, and claim inquiries. Flexible and hardworking with the drive to succeed. Extremely dedicated and willing to go the extra mile to maintain a high level of efficiency. Dependable with a respect for policies and confidentiality. Specialties include filing and documentation, record processing, data entry and information retrieval. Expert in office administration, data entry, and records management with success in implementing strategies to improve systems and workflow.
Overview
16
16
years of professional experience
Work History
Remote Dental Biller
Dental Claim Support
Savannah , Georgia
2022.09 - Current
- Ensures timely and accurate posting of insurance payments, in compliance with industry standards and organizational policies.
- Provides extensive knowledge of laws and regulations of dental coding and posting.
- Applies necessary and required adjustments taken on insurance payments.
- Prepares and submits clean claims to insurance companies on a daily basis, minimizing any timely filing denials.
- Investigates and accurately resolves claim rejections promptly, reducing insurance aging report numbers and simultaneously increasing insurance collections.
- Able to read and understand insurance verification full breakdowns.
- Demonstrates proficiency in the use of multiple dental practice management software.
- Demonstrates a deep understanding of Current Dental Terminology coding.
- Utilizes insurance payer websites, both from retrieving EFT payments, claim submission, and leveraging websites to maximize claim payments.
- Maintains a high level of accuracy in insurance billing techniques and documentation.
- Collaborates effectively with internal teams and clients.
- Actively contributes to a collaborative and positive team environment.
- Identifies and addresses revenue cycle management challenges promptly and effectively.
- Works efficiently to implement processes and improve overall productivity.
- Optimizes the use of resources to maximize efficiency.
- Provides exceptional service to clients, addressing inquiries and concerns.
- Takes accountability for the accuracy and integrity of client and patient data.
- Demonstrates the ability to quickly grasp and apply new concepts and industry updates.
- Utilizes HIPAA guidelines at all times.
Dental Account Specialist
Insurance Billing Outsourcing
Natchez , MS
2021.11 - 2022.09
- Reviewed insurance status and evaluateed discrepancies by assessing account information and activities.
- Capitalized on upsell opportunities by offering additional product and service options to customers.
- Managed dental operations for dental practices remotely, facilitating excellent customer support services, direction and guidance.
- Excelled in operating on multiple provider management data systems.
- Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Prepared daily, biweekly, and monthly office reports covering metrics such as accounts receivable, insurance payments and billing.
- Received numerous accolades for attention to detail, devotion to work ethic, and personable.
- Ability to effectively communicate with insurance companies to produce timely results that benefit clients.
Case Coordinator
Litigation Management, Inc.
Cleveland , OH
2021.03 - 2021.09
- Accurately documented each activity for each patient in specified databases.
- Stayed up to date on relevant processes and compliance standards for optimal oversight.
- Oversaw simultaneous functions with high efficiency and accuracy.
- Handled record collection for approximately 5 litigation projects and cases during my time with the company.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Conducted in-depth research in order to provide counsel with accurate record documentation for litigation purposes.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Trained on and excelled in data entry on a diverse data entry computer system.
- Researched and located correct custodians of records.
- Accurately entered providers into specific databases for collection.
Insurance and Billing Manager
Leach Family Dentistry
Denham Springs , LA
2017.08 - 2021.02
- Helped customers to bring accounts into good standing by implementing payment plans.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Engaged in oversight of all billing, insurance, record requests, and collections.
- Conducted insurance verification and pre-authorization, coded dental and medical procedures and managed patient charts.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Managed billing calendar and scheduled claims for payments.
- Followed-up with insurance companies and individuals to resolve discrepancies.
- Observed confidentiality and safeguarded all patient-related information.
- Logged all requests for medical records into spreadsheets.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Determined and implemented techniques to improve the record retrieval process.
Receptionist
Riverland Ferriday Clinic
Ferriday , LA
2017.03 - 2017.07
- Recorded and filed patient data and medical records.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency
Service Representative
Social Security Administration
Natchez , MS
2015.07 - 2016.02
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Human Resource Sergeant
US Army
Fort Polk , LA
2011.03 - 2013.04
- Responsible for records for over 500 personnel.
- Completed monthly personnel reports for the highest chain of command.
- Planned travel arrangements for four high-level executives. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Managed daily office operations and maintenance of equipment.
- Maintained and reserved the executive conference room calendar.
- Received and screened a high volume of internal and external communications, including email and mail.
- Properly routed agreements, contracts and invoices through the signature process.
- Managed the day-to-day calendar for the company's senior director.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
Human Resources Specialist
US Army
Fort Riley , KS
2007.12 - 2011.03
- Single-handedly responsible for records for over 200 personnel. Planned and carried out policies relating to all phases of personnel activity.
- Kept record of insurance coverage and personnel transactions, such as hires, promotions, transfers and terminations.
- Tracked incoming and outgoing soldiers and all pertaining personnel records.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Planned meetings and prepared conference rooms.
- Wrote reports and correspondence from dictation and handwritten notes.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Received the Army Commendation Medal (1), Army Achievement Medal (1), Good Conduct Medal (2), Certificate of Achievement (5), and Certificate of Wartime Service (1).
Education
Associate of Applied Science - Health Sciences
American Military University
02.2022
Basic Life Support
National CPR Foundation
2017
Warrior Leadership Course
Fort Jackson, SC2010
Pre-Warrior Leadership Course -
Leadership
Camp Liberty, Iraq2009
Human Resources
Adjutant General School
2007
Skills
- Personnel records maintenance
- Exceptional interpersonal skills
- People-oriented
- Organized
- Fast learner
- Microsoft Office proficiency
- Detail-oriented
- Data management
- Meticulous attention to detail
- Data entry
- Experienced dental account specialist
- Dental coding
- Efficient in multiple dental practice software's
- Dental terminology
Accomplishments
Personally responsible for the records of over 200 personnel. Processed over 500 awards, within 7 years of duty with the US Army, that were presented to personnel for outstanding accomplishments. Earned consistent commendations for devotion to duty with citations for excellence in attention to detail and ability to maintain an exceptional degree of proficiency in various tasks.
Increased office organization by developing more efficient filing system and customer database protocols. Received multiple accolades for strong attention to detail, exemplary customer service and team-player attitude under high stress level environment.
Timeline
Remote Dental Biller
Dental Claim Support
2022.09 - Current
Dental Account Specialist
Insurance Billing Outsourcing
2021.11 - 2022.09
Case Coordinator
Litigation Management, Inc.
2021.03 - 2021.09
Insurance and Billing Manager
Leach Family Dentistry
2017.08 - 2021.02
Receptionist
Riverland Ferriday Clinic
2017.03 - 2017.07
Service Representative
Social Security Administration
2015.07 - 2016.02
Human Resource Sergeant
US Army
2011.03 - 2013.04
Human Resources Specialist
US Army
2007.12 - 2011.03
Associate of Applied Science - Health Sciences
American Military University
Basic Life Support
National CPR Foundation
Warrior Leadership Course
Pre-Warrior Leadership Course -
Leadership
Human Resources
Adjutant General School
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