Hannah Taylor
Arlington,TX
Summary
Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions. Innovative Customer Sales Representative with extensive knowledge of payment processing and negotiation. Successful at generative revenue and maintaining long-term client relationships. Adept at detail-oriented reporting and support. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Advisor
Best Buy Inc
11.2021 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Scheduled appointments and managed master calendar.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Supervisor
Bath & Body Works
03.2019 - 01.2022
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Promoted exceptional customer service by engaging clients on sales floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Checked store merchandise regularly for proper display and replenishment.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Constructed displays and signs to promote specified products and sales promotions.
- Created employee schedules to align coverage with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Maintained up-to-date knowledge of products and services offered to customers.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Office Assistant
AIM Mail Center
01.2020 - 09.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Student Ambassador
Weatherford College
08.2018 - 12.2020
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Maintained communication with current student ambassadors to foster quality representation.
- Collaborated with other departments to promote student engagement.
- Represented university interests and values at various campus events and activities.
- Mentored students to increase satisfaction and help engage in campus life.
- Developed and maintained relationships with current and prospective students to drive retention.
- Participated in on- and off-campus recruitment events to support university objectives..
- Aided recruitment efforts, assisting potential students in understanding admissions process.
- Facilitated student enrollment by providing accurate and timely information.
- Distributed mail, filed documents, and answered telephone calls.
- Assisted admissions office in hosting campus overnight visits to drive engagement.
- Developed and managed marketing materials for student recruitment.
- Built and maintained positive relationships with public by utilizing strategic plans.
Lead Sales Advisor
Justice Tween Brands
08.2017 - 03.2019
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Student Office Assistant
Victory Baptist Academy
08.2016 - 05.2018
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Restocked communal fridge, maintained break room and took out trash.
- Maintained and updated office records, both digital and physical.
- Delivered clerical support by handling range of routine and special requirements.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Daycare Assistant Teacher
Mother's Day Out Preschool
06.2013 - 08.2015
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Arrived at assigned areas on time, prepared, and ready to work.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Met with parents about daily activities, positive developments, and issues.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Incorporated music and play into developmentally appropriate activities.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Kept notes of behavior issues, food served, and medications administered to children.
- Served as positive role model, promoting healthy interpersonal behaviors.
Education
Bachelor of Arts - Industrial And Organizational Psychology
University of Texas Arlington
Arlington, TX12.2023
Associate of Science - General Studies
Weatherford College
Weatherford, TX12.2020
High School Diploma -
Victory Baptist Academy
Weatherford, TX05.2018
Skills
- Customer Service
- Account Servicing
- Customer Service Experience
- Sales Experience
- Promotional Understanding
- Records Management
- Competitor Research
- Network Development
- Account Development
- Sales Consultation
- Account Management
- Process Improvement
- Customer Retention
- Calendar Management
- Spreadsheet Management
- Inventory Management
- Payroll Processing
- Event Preparation
- Invoice Processing
- Expense Reporting
Accomplishments
- Managed multiple opportunities per month.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
- Resolved product issue through consumer testing.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Completed payroll for staff of 20 direct reports.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
Affiliations
- Rotary International
- Society of Human Resource Management
- Women in Business Society
- Psychology Society
- Psi Chi Society
- Scientific Constituency Council
Certification
- Certified Apple Inc. Mobility Specialist, Best Buy - 2022
- Certified AT&T, Verizon, T-Mobile Representative, Best Buy - 2022
Timeline
Sales Advisor
Best Buy Inc
11.2021 - Current
Office Assistant
AIM Mail Center
01.2020 - 09.2021
Sales Supervisor
Bath & Body Works
03.2019 - 01.2022
Student Ambassador
Weatherford College
08.2018 - 12.2020
Lead Sales Advisor
Justice Tween Brands
08.2017 - 03.2019
Student Office Assistant
Victory Baptist Academy
08.2016 - 05.2018
Daycare Assistant Teacher
Mother's Day Out Preschool
06.2013 - 08.2015
Bachelor of Arts - Industrial And Organizational Psychology
University of Texas Arlington
Associate of Science - General Studies
Weatherford College
High School Diploma -
Victory Baptist Academy
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