Hannah Templeton
Lafayette,United States
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Domino's Pizza
West Lafayette, IN
10.2022 - Current
- Reviewed daily sales reports to ensure accuracy and identify areas of improvement.
- Developed strategies for increasing customer satisfaction and loyalty.
- Maintained inventory of supplies, ingredients, and equipment.
- Hired, trained, supervised, and evaluated staff members.
- Ensured compliance with food safety regulations.
- Resolved customer complaints in a timely manner.
- Performed cost analysis on current menu items to maximize profits.
- Monitored quality assurance standards for all products served.
- Maintained cleanliness of restaurant according to health code regulations.
- Established relationships with local businesses as potential customers.
Manager
Wendy's
Lafayette, IN
11.2018 - 10.2022
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Scheduled shifts for staff members based on weekly forecasts.
- Maintained accurate financial records, such as sales receipts and invoices.
- Ensured compliance with all local health regulations related to food safety.
- Managed team of 10-15 employees in fast-paced environment.
- Responsible for interviewing, hiring and training new employees.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Coordinated with suppliers regarding delivery schedules and pricing issues.
- Implemented cost saving initiatives within the store budget guidelines.
- Adhered to company policies and procedures while enforcing them among all employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Manager
Family Video
Lafayette, IN
06.2017 - 11.2018
- Managed daily operations of video store, including staffing and scheduling.
- Supervised staff in providing customer service to patrons.
- Ensured compliance with company policies and procedures.
- Maintained accurate records of rental and return transactions.
- Tracked inventory levels and placed orders for new releases or restocked items as needed.
- Processed payments, issued refunds, and balanced cash drawers at end of day.
- Organized promotional displays to attract customers to store specials or new releases.
- Conducted regular audits of rental stock to identify missing or damaged items.
- Monitored employee performance and provided feedback on areas needing improvement.
Education
Associate of Arts - Undecided
Indiana University Bloomington
Bloomington, INSkills
- Staff Management
- Customer Engagement
- Restaurant operations management
- Recruitment
- Customer service best practices
- Organization and prioritization
- Staff Scheduling
- Complaint resolution
- Food Safety
Certification
- ServSafe Certified
Timeline
Manager
Domino's Pizza
10.2022 - Current
Manager
Wendy's
11.2018 - 10.2022
Manager
Family Video
06.2017 - 11.2018
Associate of Arts - Undecided
Indiana University Bloomington
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