Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Thacker

Sparks,NV

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

Cambridge Spa Group
12.2022 - Current
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Processed payments accurately while adhering to company policies and procedures.
  • Managed multiple phone lines, proficiently handling appointments, cancellations, and modifications.
  • Maintained up-to-date knowledge of clinic promotions, products, and services to better assist guests.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Coordinated with various departments to address guest requests or concerns efficiently.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Contributed to revenue growth by selling memberships and promoting additional services when appropriate.
  • Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Ensured prompt delivery of requested items such as extra towels or toiletries by communicating effectively with Massage Therapists and Estheticians.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Performed basic daily bookkeeping tasks.

Sales Associate

Kohls Department Store
11.2021 - 12.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Cashier

Michaels Craft Store
08.2020 - 11.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Associate of Arts - Social Work

Truckee Meadows Community College
Reno, NV
01.2024

Skills

  • Customer Service
  • Problem-solving skills
  • Data Entry
  • Records Management
  • Detail Oriented
  • Reliability
  • Multitasking Abilities
  • Self Motivation
  • Computer Skills
  • Office Administration

Timeline

Front Desk Associate

Cambridge Spa Group
12.2022 - Current

Sales Associate

Kohls Department Store
11.2021 - 12.2022

Cashier

Michaels Craft Store
08.2020 - 11.2021

Associate of Arts - Social Work

Truckee Meadows Community College
Hannah Thacker