Hannah Thomas
Oshkosh,WI
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls by applying strong organizational, research and time management skills.
Overview
8
8
years of professional experience
Work History
Multi- Channel Customer Care Representative
Alta Resources
08.2021 - Current
- Answers an average of 35 calls and 50 emails per day, addressing customer inquiries, solving problems and providing product information.
- Offers advice and assistance to customers, paying attention to special needs or concerns.
- Meets customer call guidelines for service levels, handle time and productivity.
- Seeks ways to improve processes and services by working closely with other associates.
Guest Service Team Member
Kwik Trip
08.2020 - 08.2021
- Distributed food during busy peak periods to drive customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Key Holder
Bath And Body Works
07.2017 - 07.2020
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Know Style
06.2017 - 09.2018
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
Administrative Support Assistant
Cybernet Solutions
06.2013 - 05.2015
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Education
Columbus State University
Columbus, GASkills
- Issue and Complaint Resolution
- Conflict Mediation
- Efficient and Detail-Oriented
- Upbeat with Strong Service Mindset
Awards
· Received outstanding service award at Bath and Body Works 2019
· Received outstanding service award at Bath and Body Works 2018
Timeline
Multi- Channel Customer Care Representative
Alta Resources
08.2021 - Current
Guest Service Team Member
Kwik Trip
08.2020 - 08.2021
Key Holder
Bath And Body Works
07.2017 - 07.2020
Sales Associate
Know Style
06.2017 - 09.2018
Administrative Support Assistant
Cybernet Solutions
06.2013 - 05.2015
Columbus State University