Hannah Thomas
Greenville,SC
Summary
Organized Patient Service Representative with two years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
Prisma Health
09.2025 - Current
- Managed patient check-in processes to ensure accurate data collection and streamline registration workflows.
- Collaborated with healthcare providers to verify insurance information and eligibility for services.
- Educated patients on necessary documentation required for appointments, enhancing overall experience.
- Developed and maintained electronic filing systems to improve accessibility of patient records.
- Monitored patient wait times and addressed concerns promptly to improve satisfaction ratings.
- Implemented process improvements that reduced registration errors and increased operational accuracy.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Developed comprehensive knowledge of various insurance plans to better assist patients in understanding their coverage options and financial responsibilities.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Collaborated with clinical staff to ensure seamless coordination between departments during patient transfers or admissions from emergency situations.
- Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
- Contributed to patient confidentiality and data security through strict adherence to HIPAA regulations.
- Reduced patient anxiety by creating welcoming and supportive registration environment.
- Streamlined insurance verification tasks, minimizing billing discrepancies and patient financial concerns.
- Optimized workflow efficiency by collaborating with healthcare teams to streamline patient registration procedures.
- Contributed to healthcare access by assisting patients in understanding and completing necessary pre-registration forms.
- Increased patient satisfaction by addressing inquiries and concerns with empathy and professionalism.
- Boosted team morale and productivity by sharing best practices in patient registration and data management.
- Enhanced communication with patients, explaining registration processes and paperwork requirements clearly.
- Improved patient flow by effectively managing appointment scheduling and cancellations.
- Improved patient experience by efficiently managing registration and admission processes.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Facilitated patient education by providing information on hospital policies, procedures, and patient rights.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Healthcare Technician
Durham Va Medical Center
04.2023 - Current
- Perform continuous monitoring and analysis of cardiac rate, rhythm and patterns on telemetry patients.
- Detecting abnormal or changing rates.
- Monitor non-invasive blood pressure and continuous pulse oximetry alarm events.
- Notifies appropriate personnel of minor, major, life threatening cardiac changes.
- Performs or assists RN with personal care such as body and oral hygiene.
- Monitor one to one observation with patients.
- Answer call lights and communicate patients needs to the assigned RN or Charge nurse.
- Measure and record vital signs in Computerized Patient Record System vital signs and notifies RN or Provider of any abnormalities
Medical Records Clerk
Naval Health Clinic Cherry Point
01.2024 - 05.2025
- Managed patient records ensuring compliance with HIPAA regulations and organizational policies.
- Implemented digital record-keeping systems to enhance retrieval efficiency and accuracy.
- Trained new staff on medical record protocols and data entry procedures.
- Conducted regular audits of medical records to maintain data integrity and confidentiality.
- Collaborated with healthcare providers to resolve discrepancies in patient information.
- Streamlined document processing workflows, reducing turnaround times for record requests.
- Developed best practices for maintaining electronic health records (EHR) system functionality.
- Led initiatives for continuous improvement in documentation processes across departments.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Updated patient records with new information to keep data current and accurate.
- Facilitated smooth communication between departments by providing timely access to patient records.
- Trained new clerks on proper record handling and documentation procedures to maintain quality standards.
- Organized storage of physical records, optimizing space utilization and accessibility.
- Managed record retention schedules, ensuring legal compliance and efficient use of storage space.
- Enhanced privacy protection with thorough monitoring of record access logs.
- Maintained accuracy in electronic health records, ensuring compliance with healthcare regulations.
- Conducted regular audits of medical records for completeness and accuracy, ensuring regulatory compliance.
- Contributed to team meetings with suggestions for process improvements, leading to more efficient operations.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Verified accuracy of patient information in medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed exact procedures for handling transfers and other releases of medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Followed up with medical staff regarding missing information in patient records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Researched and resolved medical record discrepancies.
- Assisted in training new staff on medical record processing and filing procedures.
Monitor Technician
FT CarolinaEast Medical Center
06.2021 - 04.2023
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
- Closely monitored patient condition during tests and alerted cardiac nurses if the patient became stressed or conditioned worsened.
Telemetry technician
FT Vidant Beaufort Health Hospital
02.2021 - 06.2021
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Followed all protocols to respond to irregular cardiac activity.
- Monitored and documented heart rhythms according to physicians' orders.
- Demonstrated in-depth understanding of telemetry equipment functions.
- Assisted with improvement and implementation of cardiac log forms.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
- Maintained and adjusted cardiology and pulmonary equipment.
Education
Certificate - Electrocardiograph Technology
Craven Community College
New Bern, NC12.2022
Certificate - Medical Insurance Billing
Carteret Community College
Morehead City, NC11.2022
High School Diploma - undefined
New Bern High School
New Bern, NC06.2015
Skills
- Providing Information and Resources
- Interpreting EKGs
- Medical Equipment Diagnostic Software
- HIPAA Guidelines
- Pulse Oximetry
- EMR Systems
- Insurance Verification
- Customer Account Management
- Documenting and Recording Information
- Explaining Policy and Procedures
- Patient Account Reviews
- Building Customer Trust and Loyalty
Certification
- EKG Technician - 2020-12-22-2022-12-22
- BLS/CPR- 2021-02-03-2023-02-03
Timeline
Patient Registration Representative
Prisma Health
09.2025 - Current
Medical Records Clerk
Naval Health Clinic Cherry Point
01.2024 - 05.2025
Healthcare Technician
Durham Va Medical Center
04.2023 - Current
Monitor Technician
FT CarolinaEast Medical Center
06.2021 - 04.2023
Telemetry technician
FT Vidant Beaufort Health Hospital
02.2021 - 06.2021
Certificate - Electrocardiograph Technology
Craven Community College
Certificate - Medical Insurance Billing
Carteret Community College
High School Diploma - undefined
New Bern High School