Hannah Thompson
HOUSTON,MN
Summary
Dynamic and innovative professional with a proven track record at Kingsley Coordination, excelling in guest management and creative event execution. Adept at vendor coordination and problem-solving, consistently enhancing event outcomes through exceptional organization and adaptability. Skilled in driving engagement through creative strategies, increasing customer engagement, and boosting business visibility with successful SEO approaches. Experienced in developing marketing initiatives that drive business success and sales growth. Possesses excellent analytical, organizational, and decision-making abilities.
Overview
11
11
years of professional experience
Work History
Wedding Planner
Kingsley Coordination
10.2022 - Current
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
- Maintained strong professional connections within the industry through networking events and ongoing education opportunities.
- Collaborated with clients to develop personalized wedding themes, reflecting their unique tastes and preferences.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Implemented contingency plans for unforeseen circumstances such as weather disruptions or vendor cancellations.
- Conducted thorough post-event evaluations to identify areas of improvement for future weddings.
- Compiled contracts for vendors and clients prior to starting work to meet legal, health and safety obligations.
- Managed budgets effectively, ensuring cost-efficient weddings without compromising quality or client vision.
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Oversaw setup and breakdown of wedding decorations and supplies.
Event Coordinator
Celebrations on the River
01.2022 - 09.2022
- Managed event logistics and operations.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Enhanced attendee experience by coordinating seamless registration processes for large-scale corporate events.
Shop Owner
Black Fox Boutique
01.2018 - 11.2021
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
Social Media Marketing Coordinator
Goodson Tools & Shop Supplies
02.2017 - 01.2018
- Implemented crisis management plans during unforeseen incidents or negative feedback situations, mitigating potential damage to brand reputation.
- Implemented influencer outreach programs, resulting in increased brand visibility and new partnerships.
- Analyzed performance data to identify trends and optimize future marketing efforts for better results.
- Developed custom hashtags for specific campaigns, increasing campaign visibility within target communities on platforms like Instagram or Twitter.
- Increased website traffic from social channels through effective call-to-action techniques in posts and captions.
- Created social media editorial calendars, coordinating content production and scheduling for optimal posting times.
- Generated monthly reports on performance metrics, presenting insights to stakeholders for informed decision making.
- Monitored ongoing SEO expenses in alignment with budget projections.
- Improved social media reach by creating Facebook pages and debuting new marketing strategies targeting niche audience.
- Organized successful contests and giveaways on various platforms, driving increased engagement and follower growth.
- Boosted audience engagement with the creation of targeted content for various social media platforms.
Customer Service Representative
Goodson Tools & Shop Supplies
05.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Server
Buffalo Wild Wings
10.2013 - 04.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Associate of Applied Science - Business Management
Minnesota State College-Southeast Technical
Winona, MN05.2025
Certificate - Leadership And Supervision
Minnesota State College-Southeast Technical
Winona, MN05.2024
Skills
- Guest Management
- Report creation
- Schedule Management
- Event Management
- Creativity and Adaptability
- Attention to Detail
- Problem-solving abilities
- Detail Oriented
- Exceptional organization
- Vendor coordination
- Content scheduling
- SEO knowledge
Timeline
Wedding Planner
Kingsley Coordination
10.2022 - Current
Event Coordinator
Celebrations on the River
01.2022 - 09.2022
Shop Owner
Black Fox Boutique
01.2018 - 11.2021
Social Media Marketing Coordinator
Goodson Tools & Shop Supplies
02.2017 - 01.2018
Customer Service Representative
Goodson Tools & Shop Supplies
05.2016 - 01.2018
Server
Buffalo Wild Wings
10.2013 - 04.2016
Associate of Applied Science - Business Management
Minnesota State College-Southeast Technical
Certificate - Leadership And Supervision
Minnesota State College-Southeast Technical