Hannah Thorn
Verona
Summary
Dynamic healthcare professional with a proven track record at UPMC, recognized for upholding high standards and delivering exceptional results. Expertise includes multitasking, process improvement, and effectively resolving complex issues to ensure optimal patient care and operational efficiency. A highly collaborative team player adept at adapting to evolving needs, consistently driving positive outcomes through strong communication and analytical skills. Eager to embrace new challenges and contribute to organizational objectives with unwavering dedication, enthusiasm, and compassion.
Overview
8
8
years of professional experience
Work History
Provider Advocate
UPMC Health Plan
Pittsburgh, PA
01.2026 - Current
- Acted as an advocate for health plan customers, including providers, vendors, and facilities, by offering guidance and education on eligibility, benefits, and claims status.
- Resolved inquiries efficiently and thoroughly to ensure customer satisfaction while maintaining call quality and service standards.
- Maintained confidentiality and provided assistance to other departments during periods of backlogs.
- Conducted detailed research on claims, benefits, and system updates to deliver informed solutions.
- Collaborated with team members and participating in skill-building sessions to support continuous improvement.
- Responded to customer inquiries in a timely and accurate manner, adhering to Health Plan policies and standards.
Medical Records Specialist
UPMC
Seven Fields, Pennsylvania
08.2021 - Current
- Managed patient records using electronic health record (EHR) systems to ensure data accuracy and compliance.
- Collaborated with healthcare providers to resolve discrepancies in medical documentation and improve record integrity.
- Trained new staff on best practices for record management and adherence to HIPAA regulations.
- Conducted regular audits of medical records to identify and rectify errors, enhancing overall data quality.
- Streamlined the retrieval process for patient information, reducing wait times for healthcare professionals.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Reviewed charts and flagged incomplete or inaccurate information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
Cook/Trainer
Flynn Restaurant Group
Gibsonia, PA
01.2018 - 05.2024
- Educated team members on proper food preparation methods.
- Monitored food quality and presentation to maintain brand standards.
- Implemented training programs that improved kitchen efficiency and productivity.
- Evaluated team performance and provided constructive feedback for improvement.
- Cooked same meals over and over during shifts with exact quality results.
Education
High School Diploma -
Knoch High School
Saxonburg, PAMedical Billing & Coding Certificate -
Community College of Allegheny County
Pittsburgh, PA07-2024
Skills
- Knowledge of insurance regulations
- Medical terminology
- Knowledge of healthcare systems
- HIPAA regulations adherence
- Claims processing
- Medical records auditing
- EMR / EHR
- Detail-oriented data entry
- Excellent written and verbal communication
- Insurance eligibility verification
- Critical analysis
- Medical office administration
Timeline
Provider Advocate
UPMC Health Plan
01.2026 - Current
Medical Records Specialist
UPMC
08.2021 - Current
Cook/Trainer
Flynn Restaurant Group
01.2018 - 05.2024
Medical Billing & Coding Certificate -
Community College of Allegheny County
High School Diploma -
Knoch High School